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- Tasks: Lead shifts to ensure a safe and enjoyable shopping experience for customers.
- Company: Join B&Q, a leading home improvement retailer with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, generous holiday, and an award-winning pension scheme.
- Why this job: Be the heartbeat of the store and make a real impact on customer experiences.
- Qualifications: Passionate about customer service and comfortable working in a team environment.
- Other info: Diverse workplace with opportunities for personal growth and development.
The predicted salary is between 27709 - 38895 ÂŁ per year.
B&Q Holywood, Northern Ireland, United Kingdom
Full time, Part time or Job Share
Permanent Contract - 18.5 to 36.75 hours per week
Full time equivalent ÂŁ27,709.50 per annum + Pension + 6.6 Weeks Holiday
Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.
RoleYour role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’ll oversee your shift to cultivate a great experience for both colleagues and customers daily. In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to “make every customer count” throughout your shift.
- Be the first point of contact for customers and colleagues.
- Ensure the store remains safe at all times.
- Passionate about customers and doing the right thing for them.
- Comfortable with a global view and not constrained to specific areas of the store.
- Safety conscious with an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
We’re committed to making B&Q more diverse and representative and ensuring everyone can feel belonging and have equal opportunities. You will have access to a range of networks and support diversity and inclusion. In addition, we offer a competitive salary and a benefits package including:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and more
For recruitment adjustments or any accommodation requests, contact recruitment@b-and-q.co.uk.
Shift Lead (NI) in Holywood employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead (NI) in Holywood
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q's social media and website. This will help you understand their values and how you can fit in as a Shift Lead.
✨Tip Number 2
Practice your customer interaction skills! As a Shift Lead, you'll be the first point of contact for customers. Role-play with a friend or family member to boost your confidence in handling various customer scenarios.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past experiences where you've motivated a team or made decisions under pressure. Be ready to share these stories during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the B&Q team and becoming a Shift Lead.
We think you need these skills to ace Shift Lead (NI) in Holywood
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service right from the start. Use your application to highlight any experiences where you’ve gone above and beyond for customers, as this is key for a Shift Lead role.
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. We want to see how your background aligns with our needs, so don’t be shy about showcasing relevant roles or responsibilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the Shift Lead position. Be personal, be engaging, and don’t forget to mention why you want to work with us at B&Q!
Apply Through Our Website: For the best chance of success, make sure to apply through our official website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at B&q
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with their customer service philosophy and how you can contribute to creating a safe and enjoyable shopping environment.
✨Show Your Passion for Customer Service
During the interview, express your enthusiasm for helping customers and your commitment to making every interaction count. Share specific examples from your past experiences where you went above and beyond for customers.
✨Demonstrate Team Leadership Skills
As a Shift Lead, you'll be overseeing colleagues. Be prepared to discuss your leadership style and how you motivate a team. Think of instances where you've successfully led a group or resolved conflicts.
✨Highlight Safety Awareness
Safety is key in this role. Be ready to talk about your experience with safety protocols and how you ensure compliance in a busy environment. Mention any relevant training or certifications you have that relate to workplace safety.
