At a Glance
- Tasks: Lead and inspire teams to deliver exceptional customer service and drive sales.
- Company: Join B&Q, a leading home improvement retailer with a focus on diversity and inclusion.
- Benefits: Enjoy a competitive salary, bonus scheme, generous holiday, and employee wellbeing perks.
- Other info: Be part of a diverse team that values your unique contributions and supports your growth.
- Why this job: Make a real impact by shaping customer experiences and developing your team's careers.
- Qualifications: Passion for sales, strong leadership skills, and a commitment to customer satisfaction.
The predicted salary is between 41000 - 41000 £ per year.
Permanent Contract - 36.75 Hours per week
Up to £41,000 per annum (Inclusive of £0.54p per hour, store specific location allowance) + Bonus + Pension + 6.6 Weeks Holiday
B&Q High Wycombe
Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love.
Join us as a Sales & Service Team Manager and you’ll lead and inspire our front end, showroom and Trade Point teams to drive sales through exceptional service.
- Overview
- Full time, Part time or Job Share
What's the job?
Role
A great team needs a great leader and your role as a Sales & Service Team Manager is to create an inclusive and high performing team.
Your dual role will have you building a sales culture and delivering exceptional service for every customer.
It’s B&Q’s ambition to make every customer count, so you are driven by a passion to create true brand loyalty to support future sales growth.
In this role you will
- Lead a large part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads.
- Inspire the ‘Make Every Customer Count’ agenda as a daily habit with the wider store team.
- Lead and inspire teams across Showrooms, Trade Point + Front end to deliver exceptional service.
- Oversee safety, security + compliance routines across the store through your shift lead team.
- What We Need
Our Sales and Service Team Managers are key to running our business by enabling their team to exceed sales targets and create a great customer experience.
- In this role, you should be leading in a way that demonstrates the following qualities:
- Obsessed about our customers and listening to them.
• Loves sales and winning!
- Well planned and organised, with the ability to prioritise and think on your feet.
- Your first thought is always to lead and coach, not jump in and “do”.
- Confident to agitate when needed and deliver feedback to all audiences.
- A large diverse team excites you, both to coordinate and lead them, but also to develop their careers.
What's in it for me?
As part of a great team, you’ll be valued for who you are.
We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
Benefits
- Award-winning pension scheme
- Company Bonus Scheme
- Share Save options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know.
If you would like to be considered under the Disability Confident Scheme please contact us at recruitment@b-and-q. co. uk.
If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.
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Sales & Service Team Manager in High Wycombe employer: B&q
B&Q Stirling is an excellent employer that prioritises both customer satisfaction and employee well-being. With competitive pay, an award-winning pension scheme, and generous holiday allowances, we foster a supportive work culture that encourages growth and teamwork. Join us in creating a positive shopping experience while developing your skills in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Service Team Manager in High Wycombe
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales & Service Team Manager at B&q, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including B&q. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales & Service Team Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales & Service Team Manager in High Wycombe
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for B&q:When writing your cover letter, make sure to tailor your message specifically for B&q. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at B&q
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show B&q that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show B&q that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with B&q’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
