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- Tasks: Become a home improvement expert and help customers with their projects.
- Company: Join B&Q, a leader in home improvement with a focus on community.
- Benefits: Enjoy a competitive salary, generous holiday, and wellness benefits.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Friendly, eager to learn, and passionate about home improvement.
- Other info: Flexible shifts and a supportive, diverse team environment.
Customer Advisor – Part Time, 26 hours per week. Fixed Term Contract until 31/01/2026. Shifts available Monday - Sunday, 7.00am - 10.00pm. UK Notional hourly rate £12.71 per hour. B&Q Hereford.
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
What’s the job? Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What We Need: Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me? As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
Customer Advisor in Hereford employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Hereford
✨Tip Number 1
Get to know the company! Before your interview, spend some time browsing B&Q's website and social media. Understanding their values and recent projects will help you connect with the team and show that you're genuinely interested in being a part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. Being able to share these stories during your interview will demonstrate your passion for helping others and your fit for the Customer Advisor role.
✨Tip Number 3
Be ready to showcase your teamwork abilities! Since you'll be working closely with others, prepare to discuss how you've collaborated in previous roles. Highlighting your flexibility and willingness to support your colleagues will make you stand out as a great team player.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the B&Q family. So, get your application in and let’s get you on board!
We think you need these skills to ace Customer Advisor in Hereford
Some tips for your application 🫡
Show Your Passion for Home Improvement: When writing your application, let us see your enthusiasm for home improvement shine through! Share any personal projects or experiences that highlight your love for helping others create their dream spaces.
Tailor Your Application: Make sure to customise your application to reflect the skills and qualities we’re looking for. Mention your customer service experience and how you enjoy working in a team, as these are key to being a successful Customer Advisor with us.
Be Yourself: We want to know the real you! Don’t be afraid to let your personality come through in your application. Being friendly and outgoing is what we value, so show us how you connect with others.
Apply Through Our Website: For the best chance of joining our team, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at B&q
✨Know Your Stuff
Before the interview, brush up on home improvement basics and B&Q's offerings. Familiarise yourself with common customer queries and think about how you would respond. This will show your passion for the role and help you stand out as a knowledgeable candidate.
✨Show Your People Skills
As a Customer Advisor, your ability to connect with customers is key. Prepare examples of times you've provided excellent customer service or worked well in a team. Be ready to demonstrate your friendly and outgoing nature during the interview.
✨Flexibility is Key
Since the role requires working various shifts, be prepared to discuss your availability openly. Highlight your willingness to work weekends and evenings, showing that you're adaptable and ready to meet the needs of the business.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about training opportunities, team dynamics, or how B&Q supports diversity and inclusion. This shows your genuine interest in the company and helps you assess if it’s the right fit for you.