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For Companies At a Glance
- Tasks: Lead and inspire teams to deliver exceptional customer service and drive sales.
- Company: Join B&Q, a leading home improvement retailer with a focus on customer satisfaction.
- Benefits: Up to £33,000 salary, bonus, pension, 6.6 weeks holiday, and shopping discounts.
- Why this job: Be a key player in creating a welcoming environment for customers and team members.
- Qualifications: Passion for sales, leadership skills, and a customer-focused mindset.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
The predicted salary is between 26400 - 39600 £ per year.
Permanent Contract - 36.75 Hours per week
B&Q Haverhill
Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. Join us as a Sales & Service Team Manager and you’ll lead and inspire our front end, showroom and TradePoint teams to drive sales through exceptional service.
Overview
- Full time, Part time or Job Share
- Permanent Contract - 36.75 Hours per week
- Up to £33,000 per annum + Bonus + Pension + 6.6 Weeks Holiday
Role
A great team needs a great leader and your role as a Sales & Service Team Manager is to create an inclusive and high performing team. Your dual role will have you building a sales culture and delivering exceptional service for every customer. It’s B&Q’s ambition to make every customer count, so you are driven by a passion to create true brand loyalty to support future sales growth.
In this role you will:
- Lead a large part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads.
- Inspire the ‘Make Every Customer Count’ agenda as a daily habit with the wider store team.
- Lead and inspire teams across Showrooms, TradePoint + Front end to deliver exceptional service.
- Oversee safety, security + compliance routines across the store through your shift lead team.
What We Need
Our Sales and Service Team Managers are key to running our business by enabling their team to exceed sales targets and create a great customer experience. In this role, you should be leading in a way that demonstrates the following qualities:
- Obsessed about our customers and listening to them.
- Loves sales and winning!
- Well planned and organised, with the ability to prioritise and think on your feet.
- Your first thought is always to lead and coach, not jump in and “do”.
- Confident to agitate when needed and deliver feedback to all audiences.
- A large diverse team excites you, both to coordinate and lead them, but also to develop their careers.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
Benefits
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- Company Bonus Scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Sales & Service Team Manager in Haverhill employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Service Team Manager in Haverhill
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time browsing B&Q's website and social media. This will help you understand their values and how they connect with customers, which is key for a Sales & Service Team Manager.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer service. Be ready to share these during your interview to show how you embody the qualities B&Q is looking for.
✨Tip Number 3
Show your passion for sales! During your interview, express your love for driving sales and creating brand loyalty. Share any strategies you've used in the past that have led to successful outcomes.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the team dynamics and how B&Q measures success. This shows you're genuinely interested and ready to lead a diverse team towards exceptional service.
We think you need these skills to ace Sales & Service Team Manager in Haverhill
Some tips for your application 🫡
Show Your Passion for Sales: When you're writing your application, make sure to highlight your love for sales and how you've driven results in the past. We want to see that you're not just about numbers, but also about creating a fantastic customer experience!
Be Organised and Clear: Keep your application well-structured and easy to read. Use bullet points if necessary to showcase your skills and experiences. We appreciate clarity, so make it easy for us to see why you’d be a great fit for the role!
Emphasise Team Leadership: Since this role is all about leading a diverse team, share examples of how you've inspired and developed others in your previous roles. We love to see candidates who can motivate and coach their teams to success!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our B&Q family!
How to prepare for a job interview at B&q
✨Know the Company Inside Out
Before your interview, make sure you research B&Q thoroughly. Understand their values, mission, and the specific role of a Sales & Service Team Manager. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Sales & Service Team Manager, you'll need to inspire and lead a diverse team. Prepare examples from your past experiences where you've successfully led a team, driven sales, or improved customer service. Highlight your coaching style and how you empower others to excel.
✨Demonstrate Customer Obsession
B&Q is all about making every customer count. Be ready to discuss how you’ve gone above and beyond for customers in previous roles. Share specific stories that illustrate your passion for customer service and how you’ve built loyalty in the past.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving and decision-making skills. Think about situations where you had to prioritise tasks, manage a crisis, or handle difficult customers. Practising these scenarios will help you respond confidently during the interview.
