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- Tasks: Lead CRM strategy to enhance customer relationships and drive business growth.
- Company: Dynamic home improvement company with a focus on customer satisfaction.
- Benefits: Up to £58,000 salary, pension, BUPA, ShareSave, 6.6 weeks holiday, and hybrid working.
- Other info: Join a passionate team dedicated to improving homes and lives.
- Why this job: Make a real impact on customer loyalty and business success in a supportive environment.
- Qualifications: Experience in CRM strategy and strong analytical skills.
The predicted salary is between 58000 - 58000 £ per year.
Permanent position with a salary of up to £58,000 plus benefits including pension, BUPA, ShareSave, and 6.6 weeks holiday. The role offers hybrid working with one day per week in the office at our Southampton Store Support Office.
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO), we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love.
The Commercial CRM team’s role is to drive value from our customers at all stages of their relationship with us. We focus on utilising customer data and consent to maintain and grow each customer relationship, to drive business growth including sales, profit, share, and long-term loyalty.
This role is accountable for the strategy, planning, execution, and reporting for our CRM strategy and activity for the total business.
Commercial CRM Manager in Hampshire employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial CRM Manager in Hampshire
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its CRM strategies. Show us that you understand their goals and how you can contribute to driving customer value and loyalty.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Commercial CRM Manager. Highlight your skills in data analysis and customer relationship management to impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Commercial CRM Manager in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that are relevant to the Commercial CRM Manager role. Highlight your achievements in CRM strategies and customer relationship management to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about CRM and how your background aligns with our mission. Be genuine and let your personality come through.
Showcase Your Data Skills: Since this role involves utilising customer data, make sure to mention any experience you have with data analysis or CRM tools. We want to see how you can drive value from customer relationships using data!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at B&q
✨Know Your CRM Inside Out
Make sure you’re well-versed in CRM strategies and tools. Familiarise yourself with the latest trends in customer relationship management, especially those relevant to the retail sector. This will show your potential employer that you’re not just a candidate, but someone who’s genuinely passionate about driving customer value.
✨Showcase Your Data Skills
Since this role heavily relies on customer data, be prepared to discuss how you've used data analytics in previous roles. Bring examples of how your insights have led to improved customer relationships or increased sales. This will demonstrate your ability to turn data into actionable strategies.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations related to CRM. Think about challenges you’ve faced in past roles and how you overcame them. Practising these scenarios can help you articulate your thought process and problem-solving skills effectively during the interview.
✨Align with Company Values
Research the company’s mission and values, and think about how they align with your own. Be ready to discuss how you can contribute to their goal of improving customers' homes. Showing that you resonate with their vision will make you a more appealing candidate.