At a Glance
- Tasks: Become a home improvement expert and help customers with their projects.
- Company: Join B&Q, a leader in home improvement with a focus on community.
- Benefits: Competitive pay, generous holiday, wellness support, and shopping discounts.
- Other info: Flexible shifts available, with a commitment to diversity and inclusion.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Friendly, eager to learn, and passionate about home improvement.
The predicted salary is between 13 - 14 € per hour.
Shifts available Monday - Sunday, 7.00am - 10.00pm.
Overview:
- Customer Advisor Part Time - 18 hours per week
- Permanent Contract
- UK Notional hourly rate £13.78 per hour (Inclusive of an £1.07 per hour, store specific location allowance)
- B&Q Greenwich
- Increasing to £14.17 per hour from 1st April 2026
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
What’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What We Need:
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor in Greenwich employer: B&q
B&Q is an exceptional employer that values diversity and inclusion, ensuring every team member feels they belong. Located in Greenwich, our Customer Advisors enjoy a supportive work culture with access to extensive training, wellness benefits, and a competitive salary that increases over time. With generous holiday allowances and a commitment to employee growth, B&Q offers a rewarding environment for those passionate about home improvement and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Greenwich
✨Tip Number 1
Get to know the company! Before your interview, spend some time browsing B&Q's website and social media. Understanding their values and recent projects will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your passion for home improvement and customer service.
✨Tip Number 3
Show off your personality! During the interview, let your friendly and outgoing nature shine through. Remember, they’re looking for someone who can connect with customers, so don’t be afraid to share your own home improvement stories.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Advisor in Greenwich
Some tips for your application 🫡
Show Your Passion for Home Improvement:When you're writing your application, let us see your enthusiasm for home improvement shine through! Share any personal experiences or projects you've worked on that relate to the role. We love candidates who are eager to learn and help others.
Tailor Your Application:Make sure to customise your application to fit the Customer Advisor role. Highlight your customer service skills and any relevant experience you have. We want to know how you can contribute to our team and make a difference for our customers!
Be Friendly and Approachable:Your written application should reflect your friendly personality. Use a warm tone and be genuine in your responses. We’re looking for someone who can connect with customers, so let that shine through in your writing!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process. Plus, it shows you’re serious about joining our team at B&Q!
How to prepare for a job interview at B&q
✨Know Your Stuff
Before the interview, make sure you understand what being a Customer Advisor at B&Q entails. Familiarise yourself with home improvement products and services, as well as the company’s values. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Your People Skills
As a Customer Advisor, you'll be interacting with customers all day. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone, as this will demonstrate your friendly and outgoing nature.
✨Flexibility is Key
The job requires working various shifts, including weekends and evenings. Be ready to discuss your availability and show that you're flexible. Highlight any previous experience where you adapted to changing schedules or worked as part of a team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role. You might want to ask about training opportunities, team dynamics, or how the company supports diversity and inclusion. It’s a great way to engage with the interviewer and leave a lasting impression.
