Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead shifts and create a safe, engaging environment for customers and team members.
- Company: Major home improvement retailer in Glasgow with a focus on customer service.
- Benefits: Competitive salary, pension plan, and 6.6 weeks holiday.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Passion for customer service, teamwork skills, and quick decision-making.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
A major home improvement retailer in Glasgow is seeking a Shift Lead to oversee daily operations, ensuring a safe and engaging environment for both customers and colleagues. This role involves managing shifts, deploying team members effectively, and fostering a culture of safety.
The ideal candidate will be passionate about customer service, enjoy teamwork, and have the confidence to make quick decisions.
The position comes with a competitive salary and a comprehensive benefits package, including a pension plan and generous holiday entitlement.
Shift Lead — Customer‑First Store Leader | 6.6 Weeks Holiday in Glasgow employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead — Customer‑First Store Leader | 6.6 Weeks Holiday in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your passion for customer service and teamwork can shine through. We want to show them we’re the perfect fit!
✨Tip Number 3
Dress the part! First impressions matter, so make sure we look sharp and professional. It shows we care about the role and respect the company culture.
✨Tip Number 4
Follow up after the interview with a thank-you email. It’s a simple way to express our appreciation and keep us fresh in their minds. Plus, it shows we’re genuinely interested in the position!
We think you need these skills to ace Shift Lead — Customer‑First Store Leader | 6.6 Weeks Holiday in Glasgow
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to help customers in previous roles.
Highlight Your Teamwork Skills: We love a good team player! Make sure to mention any experiences where you’ve worked collaboratively with others. This could be anything from leading a project to simply helping a colleague out during a busy shift.
Demonstrate Decision-Making Confidence: As a Shift Lead, you'll need to make quick decisions. In your application, include instances where you've had to think on your feet and how your choices positively impacted your team or customers.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at B&q
✨Know the Company Inside Out
Before your interview, do some homework on the retailer. Understand their values, mission, and what makes them stand out in the home improvement sector. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Shift Lead, customer service is key. Prepare examples from your past experiences where you went above and beyond for customers or resolved conflicts effectively. This will demonstrate your passion for customer service and your ability to lead by example.
✨Emphasise Teamwork and Leadership
Be ready to discuss how you’ve successfully managed teams in the past. Share specific instances where you deployed team members effectively or fostered a positive work environment. Highlighting your teamwork skills will resonate well with the interviewers.
✨Prepare for Quick Decision-Making Scenarios
Since the role requires making quick decisions, think of situations where you had to act fast under pressure. Practise articulating these scenarios clearly, focusing on your thought process and the outcomes. This will showcase your confidence and ability to handle challenges.
