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- Tasks: Lead daily operations and create a safe, engaging environment for customers and team members.
- Company: Major home improvement retailer in Glasgow with a focus on customer-first service.
- Benefits: Competitive salary, pension plan, and 6.6 weeks holiday entitlement.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Passion for customer service, teamwork skills, and quick decision-making ability.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
A major home improvement retailer in Glasgow is seeking a Shift Lead to oversee daily operations, ensuring a safe and engaging environment for both customers and colleagues. This role involves managing shifts, deploying team members effectively, and fostering a culture of safety.
The ideal candidate will be passionate about customer service, enjoy teamwork, and have the confidence to make quick decisions.
The position comes with a competitive salary and a comprehensive benefits package, including a pension plan and generous holiday entitlement.
Shift Lead — Customer‐First Store Leader | 6.6 Weeks Holiday in Glasgow employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead — Customer‐First Store Leader | 6.6 Weeks Holiday in Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the retailer's values and mission. This way, you can show how your passion for customer service aligns with their goals.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your teamwork skills and decision-making abilities, which are key for a Shift Lead.
✨Tip Number 3
Dress the part! Make sure you look professional and approachable for your interview. A smart appearance shows that you take the opportunity seriously and are ready to lead by example.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're genuinely interested in joining our team and helps us keep track of your application.
We think you need these skills to ace Shift Lead — Customer‐First Store Leader | 6.6 Weeks Holiday in Glasgow
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to help customers in previous roles.
Highlight Your Teamwork Skills: We love a good team player! Make sure to mention any experiences where you’ve worked collaboratively with others. This could be in a work setting or even in volunteer roles—just show us how you thrive in a team environment.
Be Confident in Your Decision-Making: As a Shift Lead, quick decision-making is key. In your application, don’t hesitate to share instances where you had to make tough calls. This will demonstrate your ability to handle the responsibilities of the role.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at B&q
✨Know the Company Inside Out
Before your interview, do some homework on the retailer. Understand their values, mission, and what makes them stand out in the home improvement sector. This will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Shift Lead, customer service is key. Prepare examples from your past experiences where you went above and beyond for customers or resolved conflicts effectively. This will demonstrate your passion for customer service and your ability to lead by example.
✨Emphasise Teamwork and Leadership
Be ready to discuss how you’ve successfully managed teams in the past. Share specific instances where you deployed team members effectively or fostered a positive work environment. Highlighting your teamwork skills will show that you can create a safe and engaging atmosphere for both customers and colleagues.
✨Prepare for Quick Decision-Making Scenarios
Since the role requires confidence in making quick decisions, think of situations where you had to make fast choices under pressure. Practising these scenarios will help you articulate your thought process during the interview, showcasing your ability to handle challenges efficiently.
