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For Companies At a Glance
- Tasks: Engage with trade members, recommend products, and build lasting relationships.
- Company: Join B&Q, a diverse and inclusive team that values every individual.
- Benefits: Enjoy competitive pay, generous holidays, wellness support, and shopping discounts.
- Why this job: Make a real difference by helping trade members thrive in their businesses.
- Qualifications: Great communication skills and a passion for teamwork.
- Other info: Flexible shifts with opportunities for personal growth and development.
Location: B&Q Gillingham
Employment Type: Part-time, 18.75 hours per week
Contract: 3 Month Fixed Term
Shift Availability: Monday – Sunday, 6:45am – 10:00pm
Hourly Rate: £12.71 per hour (UK Notional)
Responsibilities
- The heart of the Tradepoint counter, you’ll deal with all kinds of trade members every day.
- You’ll take ownership of your TradePoint members & get to know them & their business through great conversations, positioning you to recommend the right products and services for them.
Requirements
- A great communicator, team worker, able to interact with all kinds of colleagues and customers.
- Adjusts approach in different situations, builds relationships with customers & identifies new business opportunities.
- Loves helping trade members get great value through promotions and signing them up to our trade loyalty scheme.
- Willing to continuously develop skills through training and learning from others.
- Flexible enough to work on a rota that includes weekends, evenings and bank holidays.
Benefits
- As part of a great team, you’ll be valued for who you are.
- We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
- You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
- We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
- As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
- We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Seniority Level: Entry level
Job Function: Other Retail
Customer Advisor in Gillingham employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Gillingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&Q and TradePoint. Understanding their values and what they stand for will help you connect better during your conversation.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll need to chat with all sorts of people. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show your flexibility! Be ready to discuss your availability and willingness to work weekends and evenings. Highlighting your adaptability can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen. Plus, it shows you're serious about joining the team at B&Q. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Advisor in Gillingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your experiences that relate to the Customer Advisor role.
Tailor Your Application: Make sure to customise your application for the Customer Advisor position. Highlight your communication skills and any experience you have in customer service or trade environments. This shows us you’re genuinely interested in the role!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at B&q
✨Know Your Trade
Familiarise yourself with the products and services offered at TradePoint. Understanding the needs of trade members will help you engage in meaningful conversations and demonstrate your ability to recommend the right solutions.
✨Showcase Your Communication Skills
As a Customer Advisor, strong communication is key. Practice articulating your thoughts clearly and confidently. Think about examples from your past experiences where you've successfully built relationships or resolved issues with customers.
✨Flexibility is Key
Be prepared to discuss your availability and willingness to work varied shifts, including weekends and evenings. Highlight any previous experience where you've adapted to changing schedules or worked in dynamic environments.
✨Emphasise Teamwork
Since you'll be part of a team, share examples of how you've collaborated with others in the past. Discuss how you can contribute to a positive team environment and support your colleagues in achieving common goals.
