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For Companies At a Glance
- Tasks: Become a customer expert, guiding home improvement projects and ensuring great service.
- Company: Join B&Q, a diverse and inclusive team that values every individual.
- Benefits: Enjoy competitive pay, generous holidays, wellness support, and shopping discounts.
- Other info: Flexible hours with opportunities for growth and a supportive work environment.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Friendly, eager to learn, and passionate about home improvement.
The predicted salary is between 24000 - 36000 £ per year.
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.
What we need:
- Happy to help, eager to learn and just a little bit obsessed with home improvement.
- Friendly and outgoing, with a buzz from helping others.
- Willing to expand skills by using new technology and learning new ways of working.
- Great at working in a team and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
Customer Advisor - Checkouts in Galashiels employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Checkouts in Galashiels
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&Q and their values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. Being able to share these stories will highlight your friendly and helpful nature.
✨Tip Number 3
Be ready to showcase your flexibility! Since the role involves working weekends and evenings, be prepared to discuss your availability and how you can adapt to the team's needs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our awesome team at B&Q!
We think you need these skills to ace Customer Advisor - Checkouts in Galashiels
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for home improvement and how it connects to your experiences.
Tailor Your Application: Make sure to tailor your application to the Customer Advisor role. Highlight your customer service skills and any relevant experience that shows you’re eager to help and learn new things.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at B&q
✨Know Your Stuff About Home Improvement
Brush up on your home improvement knowledge before the interview. Familiarise yourself with common projects and products that customers might ask about. This will show your passion for the role and help you connect with the interviewers.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone. This is crucial for a Customer Advisor role, so make sure to highlight your friendly and outgoing nature.
✨Be Ready to Discuss Teamwork
Since teamwork is key in this role, come prepared with stories that showcase your ability to work well with others. Talk about how you’ve collaborated with colleagues to achieve a common goal or how you’ve adapted to different team dynamics.
✨Flexibility is Key
Demonstrate your willingness to work flexible hours, including weekends and evenings. Be honest about your availability and express your eagerness to adapt to the store's needs. This shows that you're committed to being a valuable part of the team.