At a Glance
- Tasks: Lead and optimise B&Q's financial services, driving growth and customer satisfaction.
- Company: B&Q is a leading home improvement retailer dedicated to helping customers create their ideal homes.
- Benefits: Enjoy a competitive salary, hybrid working, 6.6 weeks holiday, and an award-winning pension scheme.
- Other info: We value diversity and inclusion, offering support throughout the application process.
- Why this job: Join a diverse team where your contributions matter and make a real impact on customer experiences.
- Qualifications: Experience in financial services, strong commercial skills, and a customer-first attitude are essential.
The predicted salary is between 48000 - 72000 £ per year.
Overview
Permanent role at B&Q, Southampton, Store Support Office. Up to £60,000 + Pension + PMI + ShareSave + 6.6 weeks holiday + Hybrid Working. We believe anyone can improve their home to make life better. Join us as a Financial Services Commercial Manager and you’ll be a big part of this.
Location: Southampton, Store Support Office, United Kingdom.
Role Purpose
You will lead and optimise B&Q’s financial services offering—including credit, insurance, gift cards, and payment solutions—driving commercial value while delivering great customer outcomes. You will manage key financial services partnerships, influence digital journey development, and ensure alignment with compliance and Consumer Duty standards.
Key Accountabilities / Responsibilities
- Commercial Strategy & Performance: Develop and implement strategic plans to drive growth and profitability across our Financial Services propositions. Own the commercial performance of financial services products and maintain budgets, forecasts, and financial reports. Collaborate with cross-functional teams to develop, execute and ensure the success of our Financial Services propositions. Drive customer uptake, satisfaction, and profitability across online and in-store channels. Identify and implement innovative payment solutions to meet customer needs.
- Partner & Stakeholder Management: Manage relationships across multiple third-party Financial Services suppliers. Monitor and optimise product pricing, partner terms, and revenue streams through our supplier ecosystem. Support negotiations and contract reviews, ensuring terms reflect business values.
- Insights, Reporting & Regulatory Governance: Monitor and analyse sales and financial data to make informed business decisions and adjust strategies as needed, providing regular updates to senior leadership. Feed into Consumer Duty outcome testing and Board reporting packs. Support financial modelling, forecasting, and business case development for new products. Ensure all retail financial products meet FCA Consumer Duty, commission disclosure, and affordability standards.
What We Need
- Required Skills & Experience: Experience in the financial services sector (ideally within a retail organisation). Strong commercial experience, working with internal stakeholders to drive sales and operational excellence. Understanding of the P&L of financial services propositions and how to balance cost and commercial benefit. Experience managing suppliers on whom we’re dependent for core customer services. Track record of building exceptional relationships and using these to support the business objectives. Proven negotiation skills. Ability to articulate current and future credit propositions clearly to audiences at all levels. Excellent problem-solving skills with the ability to decompose complex problems. A customer-first attitude demonstrated through process improvement and the development of financial services propositions.
What\'s in it for me?
You’ll be valued for who you are within a diverse and inclusive team. You’ll have access to networks that represent colleagues and allies and help us keep diversity and inclusion at the heart of our business. In addition to a competitive salary, the benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, wellbeing benefits, and more. For recruitment adjustments during the application or interview process, please contact recruitment@b-and-q.co.uk.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Finance and Sales
Industries
- Retail
Referrals increase your chances of interviewing at B&Q. Get notified about new Financial Services Manager jobs in Chandler\'s Ford, England, United Kingdom.
Financial Services Commercial Manager employer: B&q
B&Q is an exceptional employer that values diversity and inclusion, offering a supportive work culture where every employee can thrive. Located in Chandler's Ford, our Southampton Store Support Office provides a range of benefits including a competitive salary, generous holiday allowance, and opportunities for personal and professional growth, all while contributing to a mission that helps millions create homes they love.
StudySmarter Expert Advice🤫
We think this is how you could land Financial Services Commercial Manager
✨Tip Number 1
Familiarise yourself with B&Q's financial services offerings, such as credit and insurance products. Understanding these will help you demonstrate your knowledge during interviews and show how you can contribute to optimising these services.
✨Tip Number 2
Network with professionals in the financial services sector, especially those with experience in retail. This can provide you with valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 3
Prepare to discuss your experience in managing supplier relationships and driving commercial performance. Be ready to share specific examples of how you've successfully influenced financial outcomes in previous roles.
✨Tip Number 4
Stay updated on current trends in financial services and consumer behaviour. Being knowledgeable about industry changes will allow you to engage in meaningful conversations during interviews and showcase your proactive approach.
We think you need these skills to ace Financial Services Commercial Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in financial services, particularly within retail. Emphasise your commercial achievements and any specific projects that align with the responsibilities of the Financial Services Commercial Manager role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your understanding of B&Q's mission and how your skills can contribute to their financial services strategy. Use specific examples from your past experiences to demonstrate your ability to drive growth and manage partnerships.
Highlight Key Skills:In your application, focus on key skills mentioned in the job description, such as negotiation, stakeholder management, and problem-solving. Provide concrete examples of how you've successfully applied these skills in previous roles.
Showcase Customer-Centric Approach:B&Q values a customer-first attitude. Make sure to include examples of how you've improved customer experiences or developed financial services propositions that prioritise customer satisfaction in your application.
How to prepare for a job interview at B&q
✨Understand the Financial Services Landscape
Before your interview, make sure you have a solid grasp of the financial services sector, especially within retail. Familiarise yourself with B&Q's offerings and how they align with customer needs. This knowledge will help you demonstrate your understanding of the role and its impact on the business.
✨Showcase Your Commercial Acumen
Be prepared to discuss your experience in driving sales and operational excellence. Highlight specific examples where you've successfully managed budgets, forecasts, or financial reports. This will show that you can own the commercial performance of financial services products effectively.
✨Demonstrate Relationship Management Skills
Since managing relationships with third-party suppliers is crucial for this role, come equipped with examples of how you've built and maintained successful partnerships in the past. Discuss any negotiation experiences that led to beneficial outcomes for your previous employers.
✨Emphasise a Customer-First Approach
B&Q values a customer-first attitude, so be ready to share instances where you've improved customer propositions or processes. Use storytelling to convey how your actions positively impacted customer satisfaction and business objectives, making it relatable to the interviewers.
