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For Companies At a Glance
- Tasks: Lead and inspire teams to drive sales and deliver exceptional customer service.
- Company: Join B&Q, a leader in home improvement with a focus on diversity and inclusion.
- Benefits: Enjoy competitive salary, bonus schemes, shopping discounts, and wellness support.
- Why this job: Make a real impact by creating a positive customer experience and developing your team.
- Qualifications: Strong leadership skills, passion for sales, and a commitment to customer satisfaction.
- Other info: Be part of a diverse team with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Permanent Contract - 36.75 Hours per week
B&Q Fakenham
Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. Join us as a Sales & Service Team Manager and you’ll lead and inspire our front end, showroom and TradePoint teams to drive sales through exceptional service.
What’s the job?
A great team needs a great leader and your role as a Sales & Service Team Manager is to create an inclusive and high performing team. Your dual role will have you building a sales culture and delivering exceptional service for every customer. It’s B&Q’s ambition to make every customer count, so you are driven by a passion to create true brand loyalty to support future sales growth. In this role you will:
- Lead a large part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads.
- Inspire the ‘Make Every Customer Count’ agenda as a daily habit with the wider store team.
- Lead and inspire teams across Showrooms, TradePoint + Front end to deliver exceptional service.
- Oversee safety, security + compliance routines across the store through your shift lead team.
What We Need
Our Sales and Service Team Managers are key to running our business by enabling their team to exceed sales targets and create a great customer experience. In this role, you should be leading in a way that demonstrates the following qualities:
- Obsessed about our customers and listening to them.
- Loves sales and winning!
- Well planned and organised, with the ability to prioritise and think on your feet.
- Your first thought is always to lead and coach, not jump in and “do”.
- Confident to agitate when needed and deliver feedback to all audiences.
- A large diverse team excites you, both to coordinate and lead them, but also to develop their careers.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
Benefits
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- Company Bonus Scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Sales & Service Team Manager in Fakenham employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Service Team Manager in Fakenham
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time browsing B&Q's website and social media. This will help you understand their values and how they treat customers, which is key for a Sales & Service Team Manager.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team to success or improved customer service. Be ready to share these during your interview to show how you embody the qualities B&Q is looking for.
✨Tip Number 3
Show your passion for sales! During your interview, express your love for driving sales and creating brand loyalty. Share any strategies you've used in the past that have led to increased sales or customer satisfaction.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the team you'll be leading and the challenges they face. This shows you're genuinely interested in the role and ready to take on the responsibility of a Sales & Service Team Manager.
We think you need these skills to ace Sales & Service Team Manager in Fakenham
Some tips for your application 🫡
Show Your Passion for Sales: When writing your application, make sure to highlight your love for sales and how you've driven results in previous roles. We want to see that you're not just about numbers, but also about creating a fantastic customer experience!
Be Yourself: We value authenticity, so let your personality shine through in your application. Share your unique experiences and how they’ve shaped your approach to leadership and teamwork. Remember, we’re looking for someone who can inspire others!
Tailor Your Application: Make sure to tailor your application to the role of Sales & Service Team Manager. Use keywords from the job description and demonstrate how your skills align with what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just follow the prompts!
How to prepare for a job interview at B&q
✨Know the Company Inside Out
Before your interview, make sure you research B&Q thoroughly. Understand their values, mission, and what makes them unique in the home improvement sector. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Sales & Service Team Manager, you'll need to demonstrate your ability to lead and inspire a diverse team. Prepare examples from your past experiences where you've successfully motivated a team or improved customer service. Be ready to discuss how you would implement the 'Make Every Customer Count' agenda.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving and decision-making skills. Think of scenarios where you had to prioritise tasks or handle difficult customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Emphasise Your Passion for Sales
B&Q is looking for someone who loves sales and winning. Be prepared to talk about your sales achievements and what drives you in a sales environment. Share your strategies for building customer loyalty and how you plan to exceed sales targets with your team.
