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- Tasks: Lead and inspire the checkout team to enhance customer experience.
- Company: Join B&Q, a leader in home improvement with a focus on customer satisfaction.
- Benefits: Enjoy competitive salary, bonus schemes, generous holiday, and wellness benefits.
- Other info: Be part of a diverse team committed to inclusion and personal growth.
- Why this job: Shape customer experiences and drive brand loyalty in a dynamic environment.
- Qualifications: Strong leadership skills, emotional intelligence, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
12 Month Secondment - 36.75 Hours per week B&Q Eastwood: Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. Join us as a Service Team Manager and you’ll lead and inspire the checkout team to shape the customer experience through exceptional service.
What’s the job?
A great team needs a great leader and your role as a Service Team Manager is to create a truly inclusive high performing team to deliver an exceptional journey for every customer. It’s B&Q’s ambition to make every customer count, so you are driven by a passion to create true brand loyalty to support future sales growth. In this role you will:
- You’ll lead a vital part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads.
- Inspire the ‘Make Every Customer Count’ agenda as a daily habit with the wider store team.
- Oversee safety, security & compliance routines across the store through your shift lead team.
- Lead the checkout team & front-end service experience, ensuring fast, friendly, and reliable service.
What We Need
Our Service Team Managers are key to running our business through their teams by delivering an exceptional customer journey. In this role, you should be leading in a way that demonstrates the following qualities:
- Obsessed about our customers and listening to them.
- Objective and can slow down and really look at things with a clear view i.e. reviewing safety compliance.
- You have strong emotional intelligence and thrive in influencing others.
- You love to problem solve and can take others with you.
- Confident to agitate when needed and deliver feedback to all audiences.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
Benefits
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- Company Bonus Scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Service Team Manager in England employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Manager in England
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time browsing B&Q's website and social media. This will help you understand their values and how they treat customers, which is key for a Service Team Manager.
✨Tip Number 2
Practice your leadership stories! Think of examples where you've inspired a team or solved a problem. Be ready to share these during your interview to show how you embody the qualities B&Q is looking for.
✨Tip Number 3
Prepare questions that show your passion for customer service. Ask about how B&Q measures customer satisfaction or what initiatives they have in place to ensure every customer feels valued. This shows you're serious about the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the B&Q family right from the start.
We think you need these skills to ace Service Team Manager in England
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can inspire a team to make every customer count, so share any relevant experiences that highlight your dedication to creating exceptional customer journeys.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. Use bullet points if it helps to break down your achievements and responsibilities.
Highlight Your Leadership Skills: As a Service Team Manager, leadership is key! Make sure to showcase any previous experience leading teams or projects. We’re looking for examples of how you’ve motivated others and driven results, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at B&Q!
How to prepare for a job interview at B&q
✨Know the Company Inside Out
Before your interview, take some time to research B&Q and its values. Understand their commitment to customer service and how they aim to create a positive experience for every customer. This will help you align your answers with their mission and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Service Team Manager, you'll need to inspire and lead your team. Prepare examples of how you've successfully led teams in the past, focusing on your ability to motivate others and drive service excellence. Be ready to discuss specific situations where you’ve made a difference in customer experience.
✨Demonstrate Emotional Intelligence
B&Q values emotional intelligence, so think about how you can showcase this during your interview. Prepare to discuss how you've handled difficult situations or conflicts in the past, highlighting your ability to listen, empathise, and influence others positively.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team's dynamics, the challenges they face, and how success is measured in the role. This shows your interest in the position and helps you assess if it's the right fit for you.