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- Tasks: Lead shifts, ensure safety, and create a great shopping experience for customers.
- Company: B&Q, a leading home improvement retailer with a focus on customer satisfaction.
- Benefits: Competitive salary, pension, 6.6 weeks holiday, and a supportive team environment.
- Why this job: Be the heartbeat of the store and make a real impact on customer experiences.
- Qualifications: Passion for customer service, teamwork, and a keen eye for safety.
- Other info: Join a diverse team committed to inclusion and personal wellness.
The predicted salary is between 16600 - 20800 £ per year.
Part Time - 22.5 hours per week over 4 shifts. Permanent contract. Full-time equivalent £27,709.50 per annum + Pension + 6.6 Weeks Holiday. B&Q Elgin.
Every day we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
What We Need:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
Shift Lead in Elgin employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead in Elgin
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer interaction skills! As a Shift Lead, you'll be the first point of contact for customers. Role-play common scenarios with a friend or family member to boost your confidence and ensure you're ready to handle any situation that comes your way.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past experiences where you've motivated a team or made a decision that benefited customers. Be ready to share these stories during your interview to demonstrate that you can be the heartbeat of the store.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the B&Q team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Shift Lead in Elgin
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service right from the start! In your application, share specific examples of how you've gone above and beyond to help customers in previous roles. We love to see that passion shine through!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Shift Lead role. Use keywords from the job description to show us you understand what we're looking for and how you fit into our team.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Just tell us who you are and why you’d be a great fit for B&Q!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at B&q
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with their customer service ethos and how you can contribute to making every customer count. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be overseeing operations and motivating your team. Prepare examples from your past experiences where you've successfully led a team or improved a process. This will demonstrate your capability to manage shifts effectively and create a positive environment for both colleagues and customers.
✨Emphasise Safety Awareness
Safety is a key aspect of the role. Be ready to discuss how you prioritise safety in a work environment. Think of specific instances where you've identified compliance opportunities or implemented safety measures. This will show that you take the responsibility seriously and are proactive about maintaining a safe space.
✨Bring Your Energy and Passion
B&Q values enthusiasm and a positive attitude. During the interview, let your passion for customer service shine through. Share stories that highlight your energy and how you motivate those around you. This will help the interviewers see that you’re not just looking for a job, but that you genuinely want to contribute to their team.
