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- Tasks: Lead and inspire the checkout team to deliver exceptional customer service.
- Company: Join B&Q, a leading home improvement retailer with a focus on customer experience.
- Benefits: Up to £40,000 salary, bonus, pension, 6.6 weeks holiday, and shopping discounts.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Shape customer experiences and drive service excellence in a dynamic environment.
- Qualifications: Strong leadership skills, emotional intelligence, and a passion for customer service.
The predicted salary is between 40000 - 40000 £ per year.
Full time, Part time or Job Share 36.75 Hours per week Up to £40,000 per annum + Bonus + Pension + 6.6 Weeks Holiday B&Q Edinburgh Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. Join us as a Service Team Manager and you’ll lead and inspire the checkout team to shape the customer experience through exceptional service.
Overview 12 Month Fixed Term Contract - Maternity Cover 36.75 Hours per week Up to £40,000 per annum + Bonus + Pension + 6.6 Weeks Holiday B&Q Edinburgh Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. Join us as a Service Team Manager and you’ll lead and inspire the checkout team to shape the customer experience through exceptional service.
What’s the job?
Role A great team needs a great leader and your role as a Service Team Manager is to create a truly inclusive high performing team to deliver an exceptional journey for every customer. It’s B&Q’s ambition to make every customer count, so you are driven by a passion to create true brand loyalty to support future sales growth. In this role you will:
- You’ll lead a vital part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads.
- Inspire the ‘Make Every Customer Count’ agenda as a daily habit with the wider store team.
- Oversee safety, security & compliance routines across the store through your shift lead team.
- Lead the checkout team & front-end service experience, ensuring fast, friendly, and reliable service.
What We Need Our Service Team Managers are key to running our business through their teams by delivering an exceptional customer journey. In this role, you should be leading in a way that demonstrates the following qualities:
- Obsessed about our customers and listening to them.
- Objective and can slow down and really look at things with a clear view i.e. reviewing safety compliance.
- You have strong emotional intelligence and thrive in influencing others.
- You love to problem solve and can take others with you.
- Confident to agitate when needed and deliver feedback to all audiences.
What’s in it for me? As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
Benefits We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- Company Bonus Scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Service Team Manager in Edinburgh employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Manager in Edinburgh
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time browsing B&Q's website and social media. This will help you understand their values and how you can align your leadership style with their mission to make every customer count.
✨Tip Number 2
Practice your storytelling skills! When you're in the interview, share specific examples of how you've led teams to deliver exceptional customer service. We want to hear about those moments when you inspired others or solved a tricky problem.
✨Tip Number 3
Show your passion for customer service! During your interview, express how obsessed you are with creating a great experience for customers. Talk about how you listen to feedback and adapt your approach to meet their needs.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team you'll be leading or the challenges they face. This shows that you're genuinely interested in the role and ready to dive in.
We think you need these skills to ace Service Team Manager in Edinburgh
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can inspire and lead a team to create exceptional experiences for our customers.
Highlight Your Leadership Skills: Make sure to showcase any previous leadership experience you have. We’re looking for someone who can motivate and guide a team, so share examples of how you've successfully led others in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences stand out. This helps us see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at B&q
✨Know the Company Inside Out
Before your interview, make sure you research B&Q thoroughly. Understand their values, mission, and what makes them unique in the retail space. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Service Team Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved customer service. Be ready to discuss how you can apply these skills at B&Q.
✨Emphasise Customer Obsession
B&Q is all about making every customer count. Think of specific instances where you've gone above and beyond for customers. Share these stories during your interview to highlight your commitment to exceptional service and how you can instil this mindset in your team.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities and emotional intelligence. Practice responding to situations like handling a difficult customer or ensuring safety compliance. This will help you articulate your thought process and decision-making skills clearly.