At a Glance
- Tasks: Lead store process simplification and enhance operational efficiency across multiple locations.
- Company: Join B&Q, a diverse and inclusive team dedicated to modernising retail.
- Benefits: Enjoy a competitive salary, generous holiday, and hybrid working options.
- Other info: Access to professional development and a supportive work environment.
- Why this job: Make a real impact by simplifying processes and improving customer experiences.
- Qualifications: Proven experience in retail operations and strong data analysis skills.
The predicted salary is between 51000 - 58000 € per year.
18 months FTC Pay: £51,000 – £58,000 per year plus pension, PMI, ShareSave, 6.6 weeks holiday, company car, and hybrid working (2–3 days a week in the office).
Location: Southampton – Store Support Office (SSO). We equip our stores, people, and business with the tools to help customers create a home they’ll love.
Overview
Lead store operational excellence, challenging current thinking and working across multiple business owners to simplify what we ask our stores to do and how we do it. The role modernises retail processes, supports communication ensuring processes are clear, flexible, that reduce risk and customer friction. Using data, insight and the voice of the store, it removes unnecessary tasks, improves efficiency and reduces operational risk. Setting store teams up for success to embed the right level of discipline and consistency where it matters most.
Role responsibilities
- End-to-end store process simplification – lead change to remove unnecessary tasks and reduce complexity.
- Use data, risk analysis, customer feedback, and colleague input to prioritize simplification opportunities.
- Design straightforward, safe processes and avoid passing risks onto stores.
- Identify new tools to modernise processes in partnership with technology teams.
- Communicate new processes clearly and consistently to store teams.
What we need
- Strategic doer: Proven at turning strategy into store-ready execution across multisite retail.
- Change maker: Delivers complex change at pace; simplifies the complicated and brings others with you.
- Data-driven operator: Interprets trends, spots risk and converts insight into action that improves outcomes.
- Influential communicator: Energises and aligns stakeholders from shopfloor to senior leadership.
- Strong operational experience: Understands the practicalities of day-to-day operations and can validate risk vs reward.
- Organised and outcome-focused: Manages multiple priorities and keeps the main thing the main thing.
- Tech confident: Comfortable with Excel, PowerPoint and project tools (e.g. Monday.com).
- Full UK driving licence. Some weekend and out-of-hours store visits as required.
What's in it for me?
As part of a great team, you’ll be valued for who you are. B&Q is committed to diversity and inclusion and offers a range of networks to support colleagues. You will have access to a competitive salary, award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an employee assistance programme, shopping discounts, colleague wellbeing benefits, and more.
For recruitment adjustments during the application or interview process, contact recruitment@b-and-q.co.uk.
Store Operational Excellence Manager - Simplification in Eastleigh employer: B&q
B&Q is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary alongside generous benefits such as a robust pension scheme, hybrid working options, and extensive holiday leave. Located in Southampton, the Store Support Office fosters a collaborative and inclusive work culture, empowering employees to drive meaningful change in retail processes while enjoying access to various support networks and development opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Store Operational Excellence Manager - Simplification in Eastleigh
✨Tip Number 1
Network like a pro! Reach out to current employees at B&Q or in similar roles on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections that can give you an edge!
✨Tip Number 2
Prepare for those tricky interview questions! Think about how your past experiences align with the role of Store Operational Excellence Manager. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your data skills! Since this role is all about being data-driven, be ready to discuss how you've used data to make decisions in the past. Bring examples of how you’ve simplified processes or improved efficiency using insights.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Store Operational Excellence Manager - Simplification in Eastleigh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in operational excellence and simplification. We want to see how your skills align with the role, so don’t hold back on showcasing your achievements!
Showcase Your Data Skills:Since this role is all about being data-driven, include examples of how you've used data to drive change in previous roles. We love seeing numbers and results, so make it clear how your insights have led to improved outcomes.
Communicate Clearly:Your written application should reflect your ability to communicate effectively. Use clear and concise language, and ensure your points are easy to follow. Remember, we’re looking for someone who can energise and align stakeholders!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at B&q
✨Know Your Stuff
Before the interview, dive deep into the company's operations and values. Understand how they simplify processes and improve efficiency. This will help you speak their language and show that you're genuinely interested in the role.
✨Data is Your Best Friend
Since the role is data-driven, come prepared with examples of how you've used data to drive change in previous positions. Be ready to discuss specific metrics or insights that led to successful outcomes.
✨Communicate Clearly
Practice explaining complex ideas in a straightforward way. The ability to communicate effectively with various stakeholders is crucial, so think of examples where you've successfully aligned teams or simplified communication.
✨Show Your Change-Making Skills
Be ready to share stories about how you've led change in past roles. Highlight your strategic thinking and how you’ve turned strategies into actionable plans that benefited the business. This will demonstrate your capability as a change maker.
