At a Glance
- Tasks: Drive growth for merchants on B&Q Marketplace and build strong relationships.
- Company: Join a leading home improvement retailer with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, generous holiday, and great perks like shopping discounts.
- Other info: Hybrid working model and commitment to equality and inclusion.
- Why this job: Make a real impact in e-commerce while helping others create their dream homes.
- Qualifications: 3-4 years in e-commerce or marketplace environments with strong negotiation skills.
The predicted salary is between 60000 - 60000 £ per year.
12 Month FTC
Salary from £60k + Pension + PHC + ShareSave + 6.6 weeks holiday + Hybrid Working
Southampton, Store Support Office
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love.
What’s the job?
Work with your merchants to drive profitable growth on B&Q Marketplace. Support them by identifying and delivering sales opportunities at the right time and with the right tools at every stage on their growth journey on B&Q. These growth drivers will include securing the best merchant assortment, improving content quality and reviews, increasing product visibility with promotions, as well as hitting retail media goals. Cultivate long term merchant relationships that accelerate their engagement and investment, eventually making B&Q their first-choice marketplace. In addition to your account management responsibilities, you will also support merchant growth project(s). Once live, these tools are used by all our account managers to enhance merchant performance. As a subject matter expert, you will guide the internal business teams towards the same goal and ensure that these tools deliver their ambitions and are flawlessly deployed.
Key Accountabilities / Responsibilities
- Deliver target GMV, Take Rate and Range growth for your merchants
- Establish merchant growth strategies to drive long term success
- Ensure merchants meet and exceed their quality metrics
- Engage and build relationships with top sellers to drive growth by planning assortment, pricing, traffic and promotional activities on B&Q to achieve sales goals
- Monthly reviews with top 30 accounts
- Identify and develop Merchant Growth Tools alongside other business stakeholders to drive marketplace-wide success for B&Q and our merchants
- Develop understanding of sub-category dynamics in the market, spot trends and develop category strategy to grow the segment on B&Q by leveraging support from your merchants
- Coordinate with other internal teams to ensure adequate support in areas like supply chain, customer service and marketing; ensure changes in our business create win-win scenarios for B&Q and our merchants
- Analyse and prepare weekly performance figures for management, active participation in weekly and monthly business
What We Need
Work experience
- At least 3-4 years’ experience in marketplace environment, e-commerce trading, digital platform or similar
- In-depth knowledge of e-commerce sales drivers
- Previous experience in a scale-up business is a plus
- Excellent merchant management and problem-solving skills with clear logical thinking
- Professional experience negotiating with sellers/suppliers and influencing internal and external stakeholders
- Able to deliver change and drive success against target
- Strong business judgement backed by analytical mindset and comfortable generating and evaluating various forecasts, metrics, and analyses
- Experience growing online sales, marketing, activating categories and driving traffic via merchandising/content
- Detail oriented; execution focused
- Persuasive written, verbal communication, and presentation skills with ability to present up to multi-level audience
What’s in it for me?
As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits
- …and much more.
Equality and Inclusion
We want to ensure that all employees, future employees, and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression, or sexual orientation.
If you require any additional support or adjustments to help you make an application, please contact us at: ssorecruitment@b-and-q.co.uk recruitment@b-and-q.co.uk
Senior Key Account Manager in Eastleigh employer: B&q
At B&Q, we pride ourselves on being an exceptional employer, offering a competitive salary and a comprehensive benefits package that includes an award-winning pension scheme, ShareSave options, and 6.6 weeks of holiday. Our Southampton Store Support Office fosters a collaborative and inclusive work culture, providing ample opportunities for professional growth and development while empowering our employees to make a meaningful impact in the lives of our customers. Join us in creating homes that people love, all while enjoying the flexibility of hybrid working and a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Key Account Manager in Eastleigh
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its marketplace strategies. We want you to show off your knowledge about their growth drivers and how you can contribute. Tailor your answers to highlight your experience in e-commerce and merchant management.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your pitch. We suggest focusing on your problem-solving skills and how you've driven success in previous roles—this will resonate well with hiring managers.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to show your genuine interest in the role and the company.
We think you need these skills to ace Senior Key Account Manager in Eastleigh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Key Account Manager role. Highlight your experience in e-commerce and marketplace environments, and don’t forget to showcase those merchant management skills we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping merchants grow and how your previous experiences align with our goals at B&Q. Keep it engaging and personal!
Showcase Your Achievements:When detailing your work experience, focus on specific achievements that demonstrate your ability to drive growth and deliver results. Numbers speak volumes, so include metrics where possible to back up your claims.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at B&q
✨Know Your Marketplace
Before the interview, dive deep into the e-commerce landscape, especially focusing on marketplace dynamics. Understand the key sales drivers and trends that affect businesses like B&Q. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to their growth.
✨Showcase Your Merchant Management Skills
Prepare specific examples from your past experiences where you've successfully managed merchant relationships or driven growth. Highlight your problem-solving skills and how you've influenced stakeholders in previous roles. This will demonstrate your capability to handle the responsibilities of a Senior Key Account Manager.
✨Be Data-Driven
Since the role involves analysing performance figures and metrics, come prepared with examples of how you've used data to drive decisions in your previous roles. Discuss any tools or methodologies you've employed to evaluate forecasts and metrics, showcasing your analytical mindset.
✨Practice Persuasive Communication
As you'll need to present ideas to various levels of the organisation, practice articulating your thoughts clearly and persuasively. Consider doing mock interviews with friends or colleagues to refine your verbal and written communication skills, ensuring you're ready to impress during the actual interview.
