At a Glance
- Tasks: Drive growth for merchants on B&Q Marketplace and build strong relationships.
- Company: Join a leading home improvement retailer with a focus on innovation.
- Benefits: Enjoy a competitive salary, generous holiday, and an award-winning pension scheme.
- Other info: Hybrid working and a culture of equality and inclusion.
- Why this job: Make a real impact in e-commerce while helping others improve their homes.
- Qualifications: 2+ years in e-commerce or marketplace environments with strong relationship skills.
The predicted salary is between 39600 - 66000 £ per year.
Permanent Salary up to £55k + Pension + PHC + ShareSave + 6.6 weeks holiday + Hybrid Working Southampton, Store Support Office.
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love.
What is the job?
Work with your merchants to drive profitable growth on B&Q Marketplace. Support them by identifying and delivering sales opportunities at the right time and with the right tools at every stage on their growth journey on B&Q. These growth drivers will include:
- Securing the best merchant assortment
- Encouraging merchants to enhance content quality
- Increasing product visibility with promotions
- Providing insight back to your merchants to support future growth
Cultivate long term merchant relationships that accelerate their engagement and investment, eventually making B&Q their first-choice marketplace.
Key Accountabilities / Responsibilities
- Delivering target GMV, Take Rate and Range growth for your merchants
- Establishing merchant growth strategies to drive long term success
- Engaging and building relationships with sellers to drive growth by planning assortment, pricing, traffic and promotional activities on B&Q to achieve sales goals
- Monthly reviews with top 30 accounts
- Understand category dynamics in the market, spotting trends and opportunities for your merchants to grow
- Coordinate with other internal teams to ensure adequate support in areas like supply chain, customer service and marketing; ensure changes in our business create win‑win scenarios for B&Q and our merchants
- Analysing and preparing weekly performance figures to management, active participation in weekly and monthly business reviews
Requirements
- At least 2 years’ experience in marketplace environment, e-commerce trading environment, digital platform or similar
- In depth knowledge of e-commerce sales drivers
- Previous experience in a scale up business is a plus
- Strong merchant management and problem-solving skills with clear logical thinking
- Builds strong relationships with merchants that drives tool adoption and inspire merchants to make B&Q a primary growth channel
- Demonstrates ability to engage merchants on next best opportunity, ensuring rapid growth
- Proven history of delivering success against target
- Good business judgment backed by analytical mindset and comfortable generating and evaluating various forecasts, metrics, and analyses
- Experience growing online sales by leveraging traffic, merchandising, content etc
- Self-motivated and proactive with can‑do attitude
- Persuasive written, verbal communication, and presentation skills
- Above all, you should possess a passion for e-commerce, and an ability to thrive in a fast‑paced and rapidly evolving environment
- Detail orientated; execution focussed
- Always eagerness to learn and develop through feedback
Benefits
- Award‑winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits
- …and much more.
Equality and Inclusion
We want to ensure that all employees, future employees, and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression, or sexual orientation.
If you require any additional support or adjustments to help you make an application, please contact us at: ssorecruitment@b-and-q.co.uk recruitment@b-and-q.co.uk
Key Account Manager in Eastleigh employer: B&q
At B&Q, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters growth and innovation. Located in the heart of Southampton, our Store Support Office provides a supportive environment with hybrid working options, competitive benefits including an award-winning pension scheme, and ample opportunities for professional development. Join us to make a meaningful impact in the e-commerce space while enjoying a healthy work-life balance and a commitment to equality and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in Eastleigh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its marketplace. Understand their products and how they engage with merchants. This will help you stand out and show that you're genuinely interested in making B&Q a success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Key Account Manager. Highlight your problem-solving skills and how you've driven growth in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at B&Q.
We think you need these skills to ace Key Account Manager in Eastleigh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Key Account Manager role. Highlight your experience in e-commerce and marketplace environments, and don’t forget to showcase those strong merchant management skills we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about e-commerce and how your previous experiences align with our goals at B&Q. Make it personal and engaging!
Showcase Your Achievements:When detailing your work history, focus on specific achievements that demonstrate your ability to drive growth and build relationships. Numbers speak volumes, so include metrics where possible to back up your claims.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands quickly. Plus, you’ll find all the info you need about us there!
How to prepare for a job interview at B&q
✨Know Your Marketplace
Before the interview, dive deep into the B&Q Marketplace. Understand its unique selling points, current trends, and how it stands out from competitors. This knowledge will help you demonstrate your passion for e-commerce and show that you're ready to drive growth.
✨Showcase Your Relationship Skills
Prepare examples of how you've built strong relationships with merchants or clients in the past. Highlight specific strategies you've used to engage them and drive results. This will illustrate your ability to cultivate long-term partnerships, which is crucial for the Key Account Manager role.
✨Be Data-Driven
Brush up on your analytical skills! Be ready to discuss how you've used data to inform decisions in previous roles. Bring examples of how you've evaluated performance metrics and made recommendations based on your findings. This will show your potential employer that you can deliver success against targets.
✨Prepare for Problem-Solving Scenarios
Think of challenges you've faced in a marketplace or e-commerce environment and how you overcame them. Be prepared to discuss your problem-solving approach and how you can apply it to help B&Q's merchants grow. This will demonstrate your proactive mindset and ability to thrive in a fast-paced environment.
