At a Glance
- Tasks: Partner with managers to enhance B&Q's installations service and support store teams.
- Company: Join a diverse team at B&Q, committed to improving homes and communities.
- Benefits: Enjoy a competitive salary, generous holiday, pension scheme, and wellness benefits.
- Other info: Field-based role with opportunities for personal and professional growth.
- Why this job: Make a real impact in the installation industry while developing your skills.
- Qualifications: Experience in the installation industry and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Permanent position with a salary from £40,000 - £50,000 + Pension + PMI + ShareSave + 6.6 weeks holiday + Field-based working. A car is provided, and a full driving licence is required as the role will require mobility across the East Anglia region of our store estate.
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO), we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they'll love. Join us as an Installations Partner and you'll be a big part of this.
Role Purpose
To partner with the Regional Managers to support the delivery of B&Q's installations service strategy in supporting, educating, and coaching store leadership teams.
Key Accountabilities / Responsibilities
- Work in partnership with Regional Managers and Unit Managers to successfully implement the B&Q installations plan.
- Form strong relationships/partnerships within your regional teams.
- Have regular discussions with Regional Managers and Unit Managers using data and insights to help identify trends in installation performance and respond to regional opportunities.
- Support stores to resolve customer issues and HLC complaints, protecting B&Q finance, brand, and customers.
- Work with our installations support team to effectively resolve all installation warranty claims.
- Review and ensure correct processes are in place consistently in stores.
- Provide content for quality training tools and deliver training and dedicated coaching to build confidence and knowledge in stores.
- Support stores with data-led insight for the sourcing, recruitment, development, and engagement of quality installers.
- Help build installer relationships, regularly listening to feedback and developing plans to improve our service.
- Identify capacity opportunities and offer support to recruit, develop, and engage quality installers.
- Work closely with regions to ensure installer capacity meets future demand and business targets.
- Develop the technical knowledge and capabilities of the store and installations support team.
- Propose and support the delivery of solutions to improve the installation proposition in conjunction with regional managers.
Key Business Relationships
- Regional Managers
- Store Management Teams
- Store showroom Teams
- Installers (external)
- Legal
- Quality & Aftercare team
- Electrical Governing Bodies (external)
- Gas Safe Register (external)
- Installations service providers & Dispute resolution organisations (external)
Required Skills & Experience
- In-depth knowledge of the installation industry
- Dispute resolution processes awareness
- Experience of dealing with customer issues and complaints
- Ability to identify and solve problems
- Excellent communication skills
- Financial and business acumen
- Leading change
- Coaching and developing colleagues (remote/in person)
- Excellent analytical skills
- Good level of skill in Microsoft Office /Teams/ SharePoint
- Organised and efficient
- Takes Responsibility
- Excellent level of engagement and influencing skills
- Excellent level of attention to detail
What's in it for me?
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and lots more!
For any recruitment adjustments during the application or interview process, please contact recruitment@b-and-q.co.uk.
Installations Partner (Region 8 - East Anglia - Wisbech to Chelmsford) in Eastleigh employer: B&q
B&Q is an exceptional employer that values diversity and inclusion, ensuring every employee feels they belong and has equal opportunities. With a competitive salary and an extensive benefits package including an award-winning pension scheme, generous holiday allowance, and wellness initiatives, employees are supported in both their professional and personal lives. The collaborative work culture fosters strong relationships and provides ample opportunities for growth and development within the installations sector across the vibrant East Anglia region.
StudySmarter Expert Advice🤫
We think this is how you could land Installations Partner (Region 8 - East Anglia - Wisbech to Chelmsford) in Eastleigh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at B&Q. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on installation industry trends and be ready to discuss how you can support and improve B&Q's installations service strategy.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled customer issues or improved processes in previous roles. This will highlight your ability to handle challenges effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the B&Q team!
We think you need these skills to ace Installations Partner (Region 8 - East Anglia - Wisbech to Chelmsford) in Eastleigh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Installations Partner role. Highlight your experience in the installation industry and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at B&Q. We love seeing genuine enthusiasm for what we do.
Showcase Your Problem-Solving Skills:In your application, be sure to mention specific examples where you've successfully resolved customer issues or improved processes. We’re looking for candidates who can think on their feet and drive change!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at B&q
✨Know Your Installations Inside Out
Make sure you brush up on your knowledge of the installation industry. Understand the common challenges and solutions, especially those related to customer complaints and dispute resolution. This will show that you're not just familiar with the role but also passionate about improving the service.
✨Build Relationships Before You Walk In
Since this role involves partnering with Regional Managers and store teams, think about how you can demonstrate your relationship-building skills. Prepare examples of how you've successfully collaborated with others in the past, and be ready to discuss how you would approach building these partnerships.
✨Data-Driven Insights Are Key
Familiarise yourself with data analysis techniques relevant to installations. Be prepared to discuss how you would use data to identify trends and improve performance. Showing that you can leverage insights to drive results will set you apart from other candidates.
✨Showcase Your Coaching Skills
As a potential Installations Partner, you'll need to coach and develop store teams. Think of specific instances where you've successfully trained or mentored someone. Highlight your communication skills and how you adapt your coaching style to different individuals or teams.
