At a Glance
- Tasks: Partner with managers to enhance B&Q's installations service and support store teams.
- Company: Join a leading home improvement retailer committed to customer satisfaction.
- Benefits: Enjoy a competitive salary, generous holiday, and various employee perks.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in customers' lives by improving their homes.
- Qualifications: Experience in the installation industry and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Permanent position in the West Midlands, field‑based with a car provided by us. Salary: £40,000 – £50,000 plus pension, PMI, ShareSave, 6.6 weeks holiday. Full driving licence required.
We believe anyone can improve their home to make life better. From our Southampton Store Support office we equip our stores, people, and the whole business to help our millions of customers create a home they’ll love. Join us as an Installations Partner and you’ll be a big part of this.
Role Purpose
Partner with Regional Managers to support the delivery of B&Q’s installations service strategy, educating and coaching store leadership teams.
Key Accountabilities / Responsibilities
- Work in partnership with Regional Managers and Unit Managers to implement the B&Q installations plan.
- Develop strong relationships within regional teams.
- Use data and insights to identify trends in installation performance and respond to regional opportunities.
- Support stores to resolve customer issues and HLC complaints, protecting finance, brand and customers.
- Collaborate with the installations support team to resolve all warranty claims.
- Review and ensure correct processes consistently in stores.
- Provide content for quality training tools and deliver coaching to build confidence and knowledge in stores.
- Support stores with data‑driven insight for sourcing, recruitment, development, and engagement of quality installers.
- Build installer relationships, listen to feedback, and develop plans to improve service.
- Identify capacity opportunities and support recruitment, development and engagement of installers.
- Work closely with regions to ensure installer capacity meets future demand and business targets.
- Develop technical knowledge and capabilities of the store and installations support team.
- Propose and support solutions to improve the installation proposition with regional managers.
Key Business Relationships
- Regional Managers
- Store Management Teams
- Store Showroom Teams
- Installers (external)
- Legal Quality & Aftercare team
- Electrical Governing Bodies (external)
- Gas Safe Register (external)
- Installations service providers & Dispute resolution organisations (external)
Required Skills & Experience
- In‑depth knowledge of the installation industry.
- Awareness of dispute resolution processes.
- Experience dealing with customer issues and complaints.
- Ability to identify and solve problems.
- Excellent communication skills.
- Financial and business acumen.
- Experience leading change.
- Coaching and developing colleagues (remote or in person).
- Excellent analytical skills.
- Proficiency in Microsoft Office, Teams, SharePoint.
- Organised and efficient.
- Takes responsibility.
- Excellent engagement and influencing skills.
- Excellent attention to detail.
Benefits
Competitive salary, pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and more. We are committed to diversity and inclusion. All candidates are encouraged to apply regardless of background. We provide supportive adjustments if needed.
Installations Partner (Region 6 - West Midlands - Crewe to Coventry) in Eastleigh employer: B&q
As an Installations Partner with us in the West Midlands, you will join a dynamic team dedicated to enhancing customer homes while enjoying a competitive salary and extensive benefits including 6.6 weeks of holiday, a pension scheme, and opportunities for personal growth. Our inclusive work culture fosters collaboration and development, ensuring that every employee feels valued and empowered to make a meaningful impact in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Installations Partner (Region 6 - West Midlands - Crewe to Coventry) in Eastleigh
✨Tip Number 1
Network like a pro! Reach out to people in the installations industry, especially those who work at B&Q or similar companies. A friendly chat can lead to insider info and maybe even a referral!
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research B&Q’s installations strategy and think about how your experience aligns with their goals. Show them you’re not just another candidate, but someone who gets what they’re all about.
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. Focus on your communication skills and how you can demonstrate your problem-solving abilities. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to make a difference in the installations game.
We think you need these skills to ace Installations Partner (Region 6 - West Midlands - Crewe to Coventry) in Eastleigh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your knowledge of the installation industry and any relevant coaching or leadership experience you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at B&Q. Don’t forget to mention your problem-solving skills and ability to build relationships, as these are key for us.
Show Off Your Communication Skills:Since excellent communication is crucial for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically. We appreciate clarity and attention to detail, so let that shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position right there!
How to prepare for a job interview at B&q
✨Know Your Stuff
Make sure you brush up on your knowledge of the installation industry. Understand the key trends and challenges, especially in the West Midlands region. This will show that you're not just interested in the role but also invested in the industry.
✨Showcase Your Communication Skills
Since this role involves a lot of collaboration with Regional Managers and store teams, be prepared to demonstrate your excellent communication skills. Think of examples where you've successfully resolved customer issues or led a team through change.
✨Be Data-Driven
Familiarise yourself with how data can influence installation performance. Be ready to discuss how you've used data insights in past roles to identify trends or improve processes. This will highlight your analytical skills and business acumen.
✨Prepare Questions
Have a few thoughtful questions ready for your interviewers. Ask about their current challenges in installations or how they measure success in the role. This shows your genuine interest and helps you understand if the company is the right fit for you.
