At a Glance
- Tasks: Support and coach store teams to enhance B&Q's installations service strategy.
- Company: Join a diverse team at B&Q, committed to improving homes and communities.
- Benefits: Enjoy a competitive salary, generous holiday, pension scheme, and wellness benefits.
- Other info: Field-based role with a company car provided; great career growth opportunities await!
- Why this job: Make a real impact by enhancing customer experiences and building strong partnerships.
- Qualifications: Experience in the installation industry and excellent communication skills required.
The predicted salary is between 40000 - 50000 € per year.
Permanent position with a salary from £40,000 - £50,000 + Pension + PMI + ShareSave + 6.6 weeks holiday. Field-based working. A full driving licence is required, as the role will require you to be mobile across the North West England and North Wales regions of our store estate.
Overview: Field-Based (North West/North Wales) + CAR PROVIDED BY US. We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO), we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as an Installation Partner and you’ll be a big part of this.
Role Purpose: To partner the Regional Managers in supporting the delivery of B&Q's installations service strategy by supporting, educating, and coaching store leadership teams.
Key Accountabilities / Responsibilities:
- Work in partnership with Regional Managers and Unit Managers to successfully implement the B&Q installations plan.
- Form strong relationships and partnerships within your regional teams.
- Have regular discussions with Regional Managers and Unit Managers using data and insights to identify trends in the installation performance and respond to regional opportunities.
- Support stores to resolve customer issues and HLC complaints, protecting B&Q finance, brand and customers.
- Work with our installations support team to effectively resolve all installation warranty claims.
- Review and ensure correct processes in place consistently in stores.
- Provide content for quality training tools and deliver training and dedicated coaching to build confidence and knowledge in stores.
Installers:
- Support stores with data-led insight for the sourcing, recruitment, development, and engagement of quality installers.
- Help build installer relationships, regularly listening to feedback and developing plans to improve our service.
- Identify capacity opportunities and offer support to recruit, develop and engage quality installers.
- Work closely with regions to ensure installer capacity meets future demand and business targets.
Proposition:
- Develop the technical knowledge and capabilities of the store and installations support team.
- Propose and support the delivery of solutions to improve the installation proposition in conjunction with regional managers.
Key Business Relationships:
- Regional Managers
- Store Management Teams
- Store showroom Teams
- Installers (external)
- Legal Quality & Aftercare team
- Electrical Governing Bodies (external)
- Gas Safe Register (external)
- Installations service providers & Dispute resolution organisations (external)
Required Skills & Experience:
- In-depth knowledge of the installation industry.
- Dispute resolution processes awareness.
- Experience of dealing with customer issues and complaints.
- Ability to identify and solve problems.
- Excellent communication skills.
- Financial and business acumen.
- Leading change.
- Coaching and developing colleagues (remote or in-person).
- Excellent analytical skills.
- Good level of skill in Microsoft Office, Teams, SharePoint.
- Organised and efficient.
- Takes responsibility.
- Excellent level of engagement and influencing skills.
- Excellent level of attention to detail.
Benefits: As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
Recruitment Adjustments: So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Installations Partner (Region 4 - North West England/North Wales - Blackpool to Bangor) in Eastleigh employer: B&q
B&Q is an exceptional employer that values diversity and inclusion, offering a supportive work culture where every employee can thrive. As an Installations Partner in the North West England/North Wales region, you will enjoy a competitive salary alongside generous benefits such as an award-winning pension scheme, 6.6 weeks of holiday, and opportunities for personal and professional growth. With a commitment to employee wellbeing and a focus on building strong relationships within the team, B&Q provides a rewarding environment for those looking to make a meaningful impact in the home improvement industry.
StudySmarter Expert Advice🤫
We think this is how you could land Installations Partner (Region 4 - North West England/North Wales - Blackpool to Bangor) in Eastleigh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to B&Q. A friendly chat can open doors and give you insights that might just land you the job.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research B&Q’s installations strategy and think about how your experience aligns with their goals. Show them you’re not just another candidate, but the perfect fit.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on your communication skills and how you can demonstrate your problem-solving abilities, especially in customer service scenarios.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the one they need!
We think you need these skills to ace Installations Partner (Region 4 - North West England/North Wales - Blackpool to Bangor) in Eastleigh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Installations Partner role. Highlight your experience in the installation industry and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role involves working closely with Regional Managers and store teams, it's crucial to demonstrate your excellent communication skills. Use examples from your past experiences to show how you've effectively resolved customer issues or coached colleagues.
Be Data-Driven:We love a good data insight! If you have experience using data to identify trends or improve performance, make sure to mention it. This will show us that you can support our installations service strategy effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process. Plus, it shows you’re keen on joining our team at B&Q!
How to prepare for a job interview at B&q
✨Know Your Stuff
Make sure you brush up on your knowledge of the installation industry. Understand the key trends and challenges, especially in the North West England and North Wales regions. This will show that you're not just interested in the role but also invested in the industry.
✨Showcase Your Communication Skills
Since this role involves working closely with Regional Managers and store teams, be prepared to demonstrate your excellent communication skills. Think of examples where you've successfully resolved customer issues or coached colleagues, as these will highlight your ability to engage and influence others.
✨Be Data-Driven
Familiarise yourself with how data can drive decisions in installations. Be ready to discuss how you've used data insights in past roles to identify trends or improve performance. This will resonate well with the company's focus on data-led insights.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like resolving a customer complaint or managing installer relationships. Prepare some scenarios from your past experience that showcase your problem-solving skills and ability to lead change effectively.
