At a Glance
- Tasks: Partner with managers to enhance B&Q's installations service and support store teams.
- Company: Join a leading home improvement retailer committed to diversity and inclusion.
- Benefits: Enjoy a competitive salary, generous holiday, pension scheme, and wellness benefits.
- Other info: Field-based role with opportunities for career growth and personal development.
- Why this job: Make a real impact in the installations industry while developing your skills.
- Qualifications: Experience in the installation industry and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Compensation & Benefits: Permanent: From £40,000 - £50,000 + Pension + PMI + ShareSave + 6.6 weeks holiday + Field-based working. Field-Based (South East) + Car provided by us.
Role Purpose: To partner the Regional Managers to support the delivery of B&Q's installations service strategy in supporting, educating and coaching store leadership teams.
Key Accountabilities / Responsibilities:
- Work in partnership with Regional Managers and Unit Managers to successfully implement the B&Q installations plan.
- Form strong relationships/partnerships within your regional teams.
- Have regular discussions with Regional Managers and Unit Managers using data and insights to help identify trends in the installation performance and respond to regional opportunities.
- Support stores to resolve customer issues and HLC complaints, protecting B&Q finance, brand and customers.
- Work with our installations support team to effectively resolve all installation warranty claims.
- Review and ensure correct processes are in place consistently in stores.
- Provide content for quality training tools and deliver training and dedicated coaching to build confidence and knowledge in stores.
Installers:
- Support stores with data lead insight for the sourcing, recruitment, development, and engagement of quality installers.
- Help build installer relationships, regularly listening to feedback and developing plans to improve our service.
- Identify capacity opportunities and offer support to recruit, develop and engage quality installers.
- Work closely with regions to ensure installer capacity meets future demand and business targets.
Proposition: Develop the technical knowledge and capabilities of the store and installations support team. Propose and support the delivery of solutions to improve the installation proposition in conjunction with regional managers.
Key Business Relationships:
- Regional Managers
- Store Management Teams
- Store showroom Teams
- Installers (external)
- Legal
- Quality & Aftercare team
- Electrical Governing Bodies (external)
- Gas Safe Register (external)
- Installations service providers & Dispute resolution organisations (external)
Required Skills & Experience:
- In-depth knowledge of the installation industry
- Dispute resolution processes awareness
- Experience of dealing with customer issues and complaints.
- Ability to identify and solve problems.
- Excellent communication skills.
- Financial and business acumen.
- Leading change.
- Coaching and developing colleagues (remote/in person)
- Excellent analytical skills.
- Good level of skill in Microsoft Office /Teams/ SharePoint.
- Organised and efficient.
- Takes Responsibility.
- Excellent level of engagement and influencing skills.
- Excellent level of attention to detail.
Benefits & Inclusion: As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
Installations Partner (Region 14 - South East - Gillingham to Eastbourne) in Eastleigh employer: B&q
B&Q is an exceptional employer, offering a competitive salary and a comprehensive benefits package that includes an award-winning pension scheme, generous holiday allowance, and opportunities for personal and professional growth. Our inclusive work culture values diversity and fosters strong partnerships within teams, ensuring that every employee feels valued and supported in their role as an Installations Partner in the vibrant South East region.
StudySmarter Expert Advice🤫
We think this is how you could land Installations Partner (Region 14 - South East - Gillingham to Eastbourne) in Eastleigh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to B&Q. A friendly chat can open doors and give you insights that might just land you the job.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on installation industry trends and be ready to discuss how you can support the team. Show them you’re not just another candidate, but someone who can make a real impact.
✨Tip Number 3
Practice your communication skills! Since this role involves coaching and building relationships, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the B&Q team and ready to dive into the installations world.
We think you need these skills to ace Installations Partner (Region 14 - South East - Gillingham to Eastbourne) in Eastleigh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in the installation industry. We want to see how your skills align with our needs, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since this role involves a lot of collaboration, it’s crucial to demonstrate your excellent communication skills. Use examples from your past experiences where you’ve successfully resolved customer issues or coached colleagues.
Be Data-Driven:We love candidates who can use data to drive decisions! If you have experience analysing performance metrics or identifying trends, make sure to include that in your application. It shows us you can think critically and strategically.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at B&q
✨Know Your Installations Inside Out
Make sure you brush up on your knowledge of the installation industry. Understand the latest trends, common issues, and dispute resolution processes. This will not only show your expertise but also demonstrate your commitment to the role.
✨Build Relationships Before You Even Start
Think about how you can form strong partnerships with Regional Managers and Unit Managers. During the interview, share examples of how you've successfully collaborated in the past. This will highlight your ability to work well within a team and support store leadership.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific instances where you've identified and solved problems, especially related to customer issues or installation performance. Use data and insights to back up your examples, as this aligns perfectly with the role's requirements.
✨Demonstrate Your Coaching Ability
Since the role involves training and coaching, come ready with examples of how you've developed colleagues in the past. Highlight your communication skills and how you've built confidence in others, whether remotely or in person.
