At a Glance
- Tasks: Partner with managers to enhance B&Q's installations service and support store teams.
- Company: Join a leading home improvement retailer committed to diversity and inclusion.
- Benefits: Enjoy a competitive salary, generous holiday, and an award-winning pension scheme.
- Other info: Field-based role with a company car and excellent growth opportunities.
- Why this job: Make a real impact in improving homes while developing your career.
- Qualifications: Experience in the installation industry and strong communication skills required.
The predicted salary is between 40000 - 50000 € per year.
Permanent position. Full driving license required to travel across the South Midlands region. Salary: £40,000 – £50,000 + Pension + PMI + ShareSave + 6.6 weeks holiday. Field-based working. A company car will be provided.
Overview
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as an Installations Partner and you’ll be a big part of this.
Role Purpose
To partner with Regional Managers to support the delivery of B&Q’s installations service strategy by supporting, educating, and coaching store leadership teams.
What’s the job?
- Stores
- Work in partnership with Regional Managers and Unit Managers to successfully implement the B&Q installations plan.
- Form strong relationships/partnerships within your regional teams.
- Hold regular discussions with Regional Managers and Unit Managers using data and insights to identify trends in installation performance and respond to regional opportunities.
- Support stores to resolve customer issues and HLC complaints, protecting B&Q finance, brand and customers.
- Work with our installations support team to effectively resolve all installation warranty claims.
- Review and ensure correct processes are consistently in place in stores.
- Provide content for quality training tools and deliver training and dedicated coaching to build confidence and knowledge in stores.
- Installers
- Support stores with data-driven insights for the sourcing, recruitment, development, and engagement of quality installers.
- Help build installer relationships, regularly listening to feedback and developing plans to improve service.
- Identify capacity opportunities and offer support to recruit, develop and engage quality installers.
- Work closely with regions to ensure installer capacity meets future demand and business targets.
- Proposition
- Develop the technical knowledge and capabilities of the store and installations support team.
- Propose and support the delivery of solutions to improve the installation proposition in conjunction with regional managers.
Key Business Relationships
- Regional Managers
- Store Management Teams
- Store showroom Teams
- Installers (external)
- Legal
- Quality & Aftercare team
- Electrical Governing Bodies (external)
- Gas Safe Register (external)
- Installations service providers & Dispute resolution organisations (external)
What We Need
- In depth knowledge of the installation industry
- Dispute resolution processes awareness
- Experience of dealing with customer issues and complaints
- Ability to identify and solve problems
- Excellent communication skills
- Financial and business acumen
- Leading change
- Coaching and developing colleagues (remote/in person)
- Excellent analytical skills
- Good skill level in Microsoft Office / Teams / SharePoint
- Organised and efficient
- Takes responsibility
- Excellent level of engagement and influencing skills
- Excellent attention to detail
What’s in it for me?
We are committed to making B&Q more diverse and representative of the communities we serve. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. As part of a great team, you’ll be valued for who you are. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. In addition to a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Installations Partner (Region 10 - South Midlands -Swindon to Milton Keynes) in Eastleigh employer: B&q
At B&Q, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and personal growth. As an Installations Partner in the South Midlands, you'll enjoy a competitive salary, generous benefits including an award-winning pension scheme and 6.6 weeks of holiday, as well as opportunities for professional development through coaching and training. Join us in making a meaningful impact in our customers' lives while working in a dynamic field-based role with a strong emphasis on teamwork and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Installations Partner (Region 10 - South Midlands -Swindon to Milton Keynes) in Eastleigh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at B&Q or similar companies. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research B&Q’s installations service strategy and think about how your experience aligns with their goals. Show them you’re not just another candidate, but someone who gets what they’re all about.
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. Focus on your communication skills and how you can demonstrate your problem-solving abilities. Remember, they want to see how you handle real-life scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to make a difference in the installations game.
We think you need these skills to ace Installations Partner (Region 10 - South Midlands -Swindon to Milton Keynes) in Eastleigh
Some tips for your application 🫡
Show Your Passion for Home Improvement:When you're writing your application, let your enthusiasm for home improvement shine through! We want to see how you can help our customers create homes they love, so share any relevant experiences or projects that highlight your passion.
Tailor Your Application:Make sure to customise your application to fit the Installations Partner role. Highlight your experience in the installation industry and any skills that align with the job description. We love seeing candidates who take the time to connect their background with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at B&q
✨Know Your Installations Inside Out
Make sure you brush up on your knowledge of the installation industry. Understand the common challenges and solutions, especially those related to customer complaints and dispute resolution. This will show that you're not just familiar with the role but also passionate about improving the service.
✨Build Relationships Before You Even Start
Since this role involves partnering with Regional Managers and store teams, think about how you can demonstrate your relationship-building skills. Prepare examples of how you've successfully collaborated with others in the past, and be ready to discuss how you would approach building these partnerships in your new role.
✨Data-Driven Insights Are Key
Familiarise yourself with how data can drive performance in installations. Be prepared to discuss how you would use data to identify trends and opportunities within the region. Showing that you can leverage analytics will set you apart as a candidate who can make informed decisions.
✨Showcase Your Coaching Skills
This position requires coaching and developing colleagues, so think about your past experiences in mentoring or training others. Prepare to share specific examples of how you've helped others grow their skills, and be ready to discuss your approach to building confidence in teams.
