At a Glance
- Tasks: Lead installations, coach teams, and enhance customer experiences across Scotland.
- Company: Join B&Q, a leader in home improvement with a focus on teamwork.
- Benefits: Enjoy a competitive salary, generous holiday, and wellness perks.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real impact by improving installation services and customer satisfaction.
- Qualifications: Experience in the installation industry and strong leadership skills required.
The predicted salary is between 40000 - 50000 € per year.
Permanent position. Salary: £40,000 – £50,000 plus pension, PMI, ShareSave, 6.6 weeks holiday, and field‑based working. A full driving licence is required; the role involves travel across the Scottish store estate.
Overview
You will be an Installations Partner, working in partnership with Regional and Unit Managers to support the delivery of B&Q’s installation service strategy. Your focus will be on coaching store leadership teams, driving performance, and ensuring excellent customer outcomes.
Key Accountabilities / Responsibilities
- Implement the B&Q installations plan with Regional and Unit Managers.
- Build strong relationships and partnerships within regional teams.
- Use data and insights to identify trends, respond to opportunities, and improve installation performance.
- Support stores in resolving customer issues and HLC complaints to protect B&Q finance, brand, and customers.
- Collaborate with the installations support team to resolve all installation warranty claims.
- Review and ensure correct processes are consistently in place across stores.
- Develop training content and deliver training and coaching to build confidence and knowledge in stores.
Installers
- Support stores with data‑driven insights for sourcing, recruitment, development, and engagement of quality installers.
- Build and nurture installer relationships, listening to feedback and developing improvement plans.
- Identify capacity opportunities and support recruitment, development, and engagement of installers.
- Work closely with regions to ensure installer capacity meets future demand and business targets.
Proposition
- Develop the technical knowledge and capabilities of the store and installations support team.
- Propose and support delivery of solutions to improve the installation proposition in partnership with regional managers.
Key Business Relationships
- Regional Managers
- Store Management Teams
- Store Showroom Teams
- Installers (external)
- Legal Quality & Aftercare Team
- Electrical Governing Bodies (external)
- Gas Safe Register (external)
- Installations service providers & dispute resolution organisations (external)
Required Skills & Experience
- In‑depth knowledge of the installation industry
- Awareness of dispute resolution processes
- Experience dealing with customer issues and complaints
- Problem‑solving ability
- Excellent communication skills
- Financial and business acumen
- Leadership and change management experience
- Coaching and developing colleagues (remote or in‑person)
- Excellent analytical skills
- Proficiency in Microsoft Office / Teams / SharePoint
- Organised and efficient
- Responsibility and ownership mindset
- High engagement and influencing skills
- Attention to detail
Benefits
- Competitive salary
- Award‑winning pension scheme
- Bonus and ShareSave options
- 6.6 weeks holiday
- Payroll giving opportunities
- Employee Assistance Programme
- Shopping discounts and colleague wellbeing benefits
- Commitment to diversity, inclusion and equal opportunities
We also recognise that wellness means different things to different people and we offer a range of benefits to help you remain at your best.
Installations Partner (Region 1 - Scotland) in Eastleigh employer: B&q
B&Q is an exceptional employer, offering a competitive salary and a comprehensive benefits package that includes an award-winning pension scheme, generous holiday allowance, and opportunities for professional growth through coaching and training. Our inclusive work culture prioritises employee wellbeing and development, making it an ideal environment for those looking to make a meaningful impact in the installation industry across Scotland.
StudySmarter Expert Advice🤫
We think this is how you could land Installations Partner (Region 1 - Scotland) in Eastleigh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at B&Q. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research B&Q’s installation services and think about how your experience aligns with their goals. Show them you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on your problem-solving skills and how you handle customer complaints – these are key for the Installations Partner role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Installations Partner (Region 1 - Scotland) in Eastleigh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Installations Partner role. Highlight your experience in the installation industry, coaching, and problem-solving. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to B&Q’s installation service strategy. Keep it engaging and relevant!
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at B&q
✨Know the Installations Inside Out
Make sure you brush up on your knowledge of the installation industry. Understand B&Q’s installation service strategy and be ready to discuss how you can implement it effectively. Familiarise yourself with common customer issues and dispute resolution processes, as these will likely come up during the interview.
✨Showcase Your Coaching Skills
Since the role involves coaching store leadership teams, prepare examples of how you've successfully developed others in previous roles. Think about specific training content you've created or delivered, and be ready to explain how you measure the success of your coaching efforts.
✨Data-Driven Decision Making
Highlight your analytical skills by discussing how you've used data to identify trends and improve performance in past positions. Be prepared to share specific examples where your insights led to positive outcomes, especially in relation to installations or customer satisfaction.
✨Build Relationships Like a Pro
This role is all about collaboration, so think about how you’ve built strong relationships in previous jobs. Prepare to talk about how you’ve worked with various teams, from regional managers to external installers, and how you’ve nurtured those partnerships to achieve business goals.
