At a Glance
- Tasks: Partner with managers to deliver B&Q's installations service strategy and support store teams.
- Company: Join a leading home improvement retailer committed to diversity and inclusion.
- Benefits: Competitive salary, generous holiday, pension scheme, and wellness benefits.
- Other info: Field-based role with a company car and excellent career growth opportunities.
- Why this job: Make a real impact in the installation industry while developing your skills.
- Qualifications: Experience in the installation industry and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Compensation & Benefits
Permanent: From £40,000 - £50,000 + Pension + PMI + ShareSave + 6.6 weeks holiday + Field-based working. Field-Based (South East) + Car provided by us.
Role Purpose
To partner the Regional Managers to support the delivery of B&Q's installations service strategy in supporting, educating and coaching store leadership teams.
Key Accountabilities / Responsibilities
- Work in partnership with Regional Managers and Unit Managers to successfully implement the B&Q installations plan.
- Form strong relationships/partnerships within your regional teams.
- Have a regular discussion with Regional Managers and Unit Managers using data and insights to help identify trends in the installation performance and respond to regional opportunities.
- Support stores to resolve customer issues and HLC complaints, protecting B&Q finance, brand and customers.
- Work with our installations support team to effectively resolve all installation warranty claims.
- Review and ensure correct processes in place consistently in stores.
- Provide content for quality training tools and deliver training and dedicated coaching to build confidence and knowledge in stores.
Installers
- Support stores with data lead insight for the sourcing, recruitment, development, and engagement of quality installers.
- Help build installer relationships, regularly listening to feedback and developing plans to improve our service.
- Identify capacity opportunities and offer support to recruit, develop and engage quality installers.
- Work closely with regions to ensure installer capacity meets future demand and business targets.
Proposition
- Develop the technical knowledge and capabilities of the store and installations support team.
- Propose and support the delivery of solutions to improve the installation proposition in conjunction with regional managers.
Key Business Relationships
- Regional Managers
- Store Management Teams
- Store showroom Teams
- Installers (external)
- Legal
- Quality & Aftercare team
- Electrical Governing Bodies (external)
- Gas Safe Register (external)
- Installations service providers & Dispute resolution organisations (external)
Required Skills & Experience
- In depth knowledge of the installation industry
- Dispute resolution processes awareness
- Experience of dealing with customer issues and complaints.
- Ability to identify and solve problems.
- Excellent communication skills.
- Financial and business acumen.
- Leading change.
- Coaching and developing colleagues (remote/in person)
- Excellent analytical skills.
- Good level of skill in Microsoft Office /Teams/ SharePoint.
- Organised and efficient.
- Takes Responsibility.
- Excellent level of engagement and influencing skills.
- Excellent level of attention to detail.
Benefits & Inclusion
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
Field Installations Partner - South East (Car Provided) in Eastleigh employer: B&q
B&Q is an exceptional employer, offering a competitive salary and a comprehensive benefits package that includes an award-winning pension scheme, generous holiday allowance, and opportunities for personal and professional growth. Our inclusive work culture values diversity and fosters strong partnerships within teams, ensuring that every employee feels valued and supported in their role as they contribute to our installations service strategy across the South East.
StudySmarter Expert Advice🤫
We think this is how you could land Field Installations Partner - South East (Car Provided) in Eastleigh
✨Tip Number 1
Network like a pro! Reach out to your connections in the installation industry and let them know you're on the hunt for a Field Installations Partner role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of the installation industry and B&Q's services. Be ready to discuss how you can support Regional Managers and improve installation performance with real examples from your past experiences.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, highlight specific instances where you've successfully resolved customer issues or improved processes. This will demonstrate your ability to take responsibility and lead change effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at B&Q and contributing to our installations service strategy.
We think you need these skills to ace Field Installations Partner - South East (Car Provided) in Eastleigh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Installations Partner role. Highlight your experience in the installation industry and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our goals at B&Q. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from sharing examples of how you've effectively communicated in past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at B&q
✨Know Your Stuff
Make sure you brush up on your knowledge of the installation industry. Understand the key trends and challenges, especially those relevant to B&Q's installations service strategy. This will show that you're not just interested in the role but also invested in the company's success.
✨Build Relationships
Since the role involves partnering with Regional Managers and Unit Managers, think about how you can demonstrate your relationship-building skills. Prepare examples of how you've successfully collaborated with teams in the past, and be ready to discuss how you would approach building strong partnerships in this role.
✨Data-Driven Insights
Familiarise yourself with how data can drive performance improvements. Be prepared to discuss how you've used data in previous roles to identify trends or solve problems. This will highlight your analytical skills and show that you can contribute to the continuous improvement of installation services.
✨Coaching and Development
Since coaching and developing colleagues is a key part of the job, think about your own experiences in mentoring or training others. Prepare to share specific examples of how you've helped others grow their skills, and be ready to discuss your approach to delivering effective training and support.
