At a Glance
- Tasks: Lead the strategy for exceptional customer service and improve overall customer experience.
- Company: Join B&Q, a leading home improvement retailer with a focus on customer satisfaction.
- Benefits: Enjoy competitive pay, career development opportunities, and a supportive work environment.
- Other info: Collaborate across teams to drive continuous improvement and achieve excellence.
- Why this job: Make a real difference in customer service while building a high-performing team.
- Qualifications: Experience in customer service leadership and strong analytical skills.
B&Q Southampton Store Support Office is recruiting an Operational Excellence Lead for Customer Services. You will define and lead the Customer Service Operational Excellence strategy, roadmaps, governance and KPIs to improve customer experience, reduce contacts and deliver cost savings.
You will build a high performing team, develop cross functional partnerships across Service, Experience, Product and Digital, and embed data led insight to drive continuous improvement and right first time.
Customer Service Excellence Leader in Eastleigh employer: B&q
B&Q Stirling is an excellent employer that prioritises both customer satisfaction and employee well-being. With competitive pay, an award-winning pension scheme, and generous holiday allowances, we foster a supportive work culture that encourages growth and teamwork. Join us in creating a positive shopping experience while developing your skills in a dynamic retail environment.
