At a Glance
- Tasks: Analyse customer data to drive insights and improve business strategies.
- Company: Join a leading home improvement retailer with a focus on innovation.
- Benefits: Up to £50,000 salary, generous holiday, pension scheme, and shopping discounts.
- Other info: Hybrid working environment with a supportive team culture.
- Why this job: Make a real impact on customer experiences and business growth.
- Qualifications: Strong SQL skills and experience in Python or R required.
The predicted salary is between 50000 - 50000 £ per year.
Overview
Up to £50,000 + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working Southampton, Store Support Office.
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Customer Data Analyst and you’ll be a big part of this.
Responsibilities
- Help deliver the information provision for “The health of the customer”, including looking at contributions to growth, cohort analysis, churn rates.
- Working within a matrix structure with other analysts, delivering a wide range of analytical products and projects, focusing on customer behaviour.
- Deliver PIRs related to the B&Q Loyalty schemes (Club & TradePoint) and CRM activities: identifying opportunities and making informed recommendations.
- Create forecasting and measure campaign performance across Marketing channels; true incrementality, ROI and contribution to owned exclusive brand mix.
- Support on deep-dives and incremental analysis into performance to generate actionable insights.
- Be an active member of the wider data community across the group, engaging with the group data team and other banners across the group.
- Bring external thinking to B&Q by maintaining an awareness of analytics usage in retail and other sectors and by keeping abreast of competitor technology and developments.
- Support the growth of new channels, Services, Digital, MarketPlace and Retail Media with key analysis and information.
- Alongside the Analytics Manager, help build relationships with key stakeholders from across the business and translate their ambitions and goals into analytical challenges.
Qualifications
- Strong SQL skills, with experience in Python and/or R.
- Experience working in Agile, matrix environments, collaborating across teams and adapting to change.
- Hands‑on experience with cloud data platforms (e.g. Databricks, Snowflake, BigQuery) to analyse large, complex datasets.
- Proven experience in marketing campaign design and analysis, using customer data to optimise journeys, retention, and loyalty.
- Solid grounding in statistical analysis (e.g. hypothesis testing, confidence intervals, p‑values).
- High attention to detail, with a focus on data accuracy, validation, and quality.
- Strong understanding of data governance and data quality best practices.
- Interest in customer behavioural analysis and omnichannel personalisation.
- Experience using Jira and Confluence for workload management and documentation.
Benefits
- Award‑winning pension scheme.
- Bonus.
- ShareSave options.
- 6.6 weeks holiday.
- Payroll giving.
- Employee Assistance Programme.
- Shopping discounts.
- Colleague wellbeing benefits.
- …and much more.
Equality and Inclusion
We want to ensure that all employees, future employees, and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression, or sexual orientation.
Contact
ssorecruitment@b-and-q.co.uk
recruitment@b-and-q.co.uk
Customer Data Insights Analyst in Eastleigh employer: B&q
At B&Q, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Located in Southampton, our Store Support Office provides a supportive environment with generous benefits including up to 6.6 weeks of holiday, a robust pension scheme, and opportunities for professional growth within a diverse data community. Join us as a Customer Data Insights Analyst and contribute to meaningful projects that enhance customer experiences while enjoying the flexibility of hybrid working.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Data Insights Analyst in Eastleigh
✨Tip Number 1
Network like a pro! Reach out to current employees at B&Q or in similar roles on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by diving deep into customer behaviour analytics. Brush up on your SQL, Python, and R skills, and be ready to discuss how you've used data to drive insights in past roles.
✨Tip Number 3
Show off your analytical prowess! Bring examples of your work with marketing campaigns and customer data to the interview. Highlight how your insights led to real results—numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at B&Q.
We think you need these skills to ace Customer Data Insights Analyst in Eastleigh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Data Insights Analyst. Highlight your SQL skills, experience with Python or R, and any relevant projects that showcase your analytical prowess. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer behaviour analysis and how your background aligns with our goals. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Analytical Skills:In your application, don’t forget to mention specific examples of your experience with data platforms like Databricks or Snowflake. We’re keen on seeing how you’ve used data to drive insights and recommendations in past roles.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be part of our journey to help customers create homes they love. Let’s make it happen together!
How to prepare for a job interview at B&q
✨Know Your Data Tools
Make sure you brush up on your SQL skills and get familiar with Python or R. Be ready to discuss how you've used these tools in past projects, especially in analysing customer data and campaign performance.
✨Understand Customer Behaviour
Dive deep into customer behavioural analysis. Prepare examples of how you've used data to optimise customer journeys and improve retention rates. This will show your potential employer that you can bring valuable insights to their team.
✨Showcase Your Analytical Mindset
Be prepared to discuss statistical concepts like hypothesis testing and confidence intervals. Bring examples of how you've applied these in real-world scenarios, particularly in marketing campaign design and analysis.
✨Engage with Stakeholders
Think about how you've built relationships with stakeholders in previous roles. Be ready to share how you translated their goals into analytical challenges, as this is key for the role. Communication is just as important as technical skills!
