Head of Social and PR in Eastleigh, Hampshire

Permanent position with a salary from £90,000 plus car allowance, pension, PMI, ShareSave, 6.6 weeks holiday, and hybrid working from Southampton, Store Support Office.

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO), we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they'll love. Join us as our Head of Social & PR for B&Q and Tradepoint and you'll be a big part of this.

What's the job?

We're looking for a bold, creative and strategic leader to shape how B&Q and TradePoint show up in the world. This role brings together corporate reputation, consumer PR, social media, and influencers into one powerful, connected engine that builds trust, drives fame, and fuels business growth. You'll define our voice, sharpen our story, and ensure we're not just part of the conversation, but leading it.

What we need:

• Set the Vision: Define and lead a joined-up Social, PR & Influencer strategy for B&Q and TradePoint.
• Create a clear, compelling brand narrative that works from corporate storytelling through to everyday content.
• Ensure everything we put into the world is consistent, distinctive and unmistakably us.
• Shape and Protect Our Reputation: Lead how B&Q and TradePoint are perceived across media, industry and culture.
• Act as a trusted advisor to senior leadership and Board, guiding on communications, risk and reputation.
• Own issues and crisis management, bringing clarity and confidence when it matters most.
• Create Work People Talk About: Drive integrated campaigns that connect PR, social and influencer into standout brand moments.
• Ensure every campaign is insight-led, culturally relevant and creatively ambitious.
• Push the team and agencies to consistently raise the bar on creativity and impact.
• Make B&Q Famous (for All the Right Reasons): Set the ambition and strategy for social media and influencer marketing.
• Lead the evolution of our presence across platforms like TikTok, Instagram and YouTube.
• Scale influencer and creator partnerships that feel authentic, exciting and commercially effective.
• Lead Brilliant Teams: Inspire and lead a multi-disciplinary team across Corporate PR & Communications, Consumer PR & Press Office, Social Media & Influencer Marketing.
• Build a high-performing, collaborative culture where creativity and accountability go hand in hand.
• Break down silos to ensure truly integrated planning and delivery.
• Build a Best-in-Class Agency Ecosystem: Shape and lead our agency model across PR, social and influencer.
• Set clear expectations, KPIs and standards—and push partners to deliver exceptional work.
• Drive Performance & Demonstrate Impact: Own budgets across Social, PR and Influencer activity.
• Set clear success metrics across reputation, reach, engagement and commercial impact.
• Use data and insight to continuously optimise and evolve what we do.
• Connect the Business: Ensure communications are embedded early in business thinking—not added at the end.
• Partner closely across the Kingfisher Group and banners to maximise opportunities.
• Bring teams together to deliver one joined-up storytelling experience.
• Stay Curious. Stay Relevant. Stay Ahead: Keep B&Q and TradePoint at the forefront of culture, media and social trends.
• Spot opportunities to show up in the moments that matter.
• Continuously evolve how we tell stories, use platforms and engage audiences.

Key Business Relationships: In this role, you’ll collaborate with a wide network of stakeholders to shape and protect B&Q's reputation.

• Board & Senior Leadership Team: Strategic counsel, reputation management, and thought leadership.
• Marketing Teams: Integrated campaigns and aligned storytelling.
• Wider Business: Narrative development, product and value marketing and issues management.
• Kingfisher Group & Banners: Alignment on corporate strategy, Responsible Business and shared messaging.
• Agency Partners: PR and social strategy, campaign delivery and press office management.
• External Stakeholders: Media, government, NGOs and industry bodies.

What's in it for me?

At B&Q, we’re building more than great homes – we’re building great careers. When you join us, you’ll be part of a supportive, inclusive business where your ideas matter, your development is invested in, and your wellbeing is genuinely important.

• Flexible & Hybrid Working - Work in a way that helps you perform at your best, balancing business needs with personal commitments.
• Career Growth & Development - Access learning, development and career opportunities across one of the UK’s leading retail organisations.
• Competitive Reward Package - A competitive salary, pension and a range of financial benefits.
• Colleague Discounts - Enjoy discounts across B&Q and the wider Kingfisher Group.
• Health & Wellbeing Support - Access wellbeing resources, health support and employee assistance programmes designed to help you thrive.
• Time Away From Work - Generous holiday entitlement and family-friendly policies that support life both inside and outside work.
• A Place Where You Belong - We’re committed to creating an inclusive workplace where everyone feels valued, respected and empowered to be themselves.
• Make a Difference - The work you do will have a direct impact on our customers, colleagues and business.

Eligibility To Work: Please note that B&Q does not currently offer visa sponsorship for this role. Applicants must have the right to work in the UK at the time of application and throughout their employment.

Accessibility & Disability Confident: At B&Q, we’re committed to creating an inclusive recruitment experience for everyone. If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know.

If you would like to be considered under the Disability Confident Scheme, please contact us at recruitment@b-and-q.co.uk. If you meet the minimum criteria for the role, we’ll consider your application in line with our Disability Confident commitments.

Job Summary: ID: 2026-155177 Type: Open to Job Share, Full Time or Part Time Contract: Permanent Hours Per Week: 37.5 Location: Store Support Office (SSO) Job Locations: UK-Hampshire-Eastleigh Category for Candidate Portal Searching: Marketing Entity: B&Q Limited