At a Glance
- Tasks: Become an expert advisor, helping customers with their home improvement projects.
- Company: Join B&Q, a leader in home improvement with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Other info: Flexible shifts available, with opportunities for personal growth and teamwork.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Friendly, eager to learn, and passionate about home improvement.
The predicted salary is between 26500 - 27500 € per year.
Shifts available Monday - Sunday, 5.00am - 10.00pm.
UK Notional hourly rate £12.71 per hour, increasing to £13.10 per hour from 1st April 2026.
Overview:
- Part Time - 15 hours per week
- Permanent Contract
- Location: B&Q East Kilbride
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
What’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, as will managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What We Need:
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor in East Kilbride employer: B&q
B&Q East Kilbride is an exceptional employer that values diversity and inclusion, ensuring every team member feels a sense of belonging. With a competitive salary and a comprehensive benefits package including an award-winning pension scheme, generous holiday allowance, and wellness initiatives, employees are supported in both their professional and personal growth. Join us to be part of a collaborative work culture where your passion for home improvement can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in East Kilbride
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching B&Q and their values. This will help you connect your own experiences to what they’re looking for in a Customer Advisor.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past where you’ve gone above and beyond for a customer. Being able to share these stories will show that you’re the perfect fit for the role.
✨Tip Number 3
Be ready to showcase your passion for home improvement! Whether it’s a DIY project you’ve tackled or a favourite product you love, let your enthusiasm shine through during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Customer Advisor in East Kilbride
Some tips for your application 🫡
Show Your Passion for Home Improvement:When you're writing your application, let us see your enthusiasm for home improvement shine through! Share any personal projects or experiences that highlight your love for helping others create their dream spaces.
Tailor Your Application:Make sure to customise your application to fit the Customer Advisor role. Use keywords from the job description and relate your skills and experiences directly to what we’re looking for. This shows us you’ve done your homework!
Be Friendly and Approachable:Since customer service is key, your written application should reflect your friendly personality. Use a warm tone and be genuine in your responses. We want to get a sense of who you are beyond just your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at B&q
✨Know Your Stuff
Before the interview, make sure you brush up on home improvement basics. Familiarise yourself with common products and services offered by B&Q. This will not only show your enthusiasm but also help you answer questions confidently.
✨Show Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone. This is crucial for a Customer Advisor role, so be ready to share those stories!
✨Be Flexible and Open-Minded
Since the job requires working various shifts, demonstrate your flexibility during the interview. Talk about your willingness to adapt to different schedules and learn new skills, like paint-mixing or stock management.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how B&Q supports diversity and inclusion. This shows your genuine interest in the company and the role.
