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For Companies At a Glance
- Tasks: Guide customers in their home improvement projects and deliver top-notch service.
- Company: Join B&Q, a leader in home improvement with a focus on customer satisfaction.
- Benefits: Earn £12.71 per hour, enjoy generous holidays, and access great welfare benefits.
- Why this job: Be part of a team that empowers customers to create their dream homes.
- Qualifications: Friendly, enthusiastic, and eager to learn about home improvement.
- Other info: Flexible shifts available, with a commitment to diversity and inclusion.
The predicted salary is between 25000 - 30000 £ per year.
Full‑time and part‑time options available – 20–36.75 hours per week. Permanent contract. Shifts available Monday–Sunday, 6:00 am–8:00 pm. UK notional hourly rate £12.71 per hour.
Overview
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love.
Responsibilities
- Become an expert advisor and guide customers through their home improvement projects.
- Drive sales, manage stock, set up displays, and keep the store looking great.
- Be trained in paint‑mixing and cutting timber.
- Deliver great customer service as the main aim.
Qualifications
- Friendly, outgoing and enthusiastic about home improvement.
- Eager to learn, use new technology, and adapt to new ways of working.
- Excellent teamwork and flexible to work on a rota that includes weekends, evenings, and bank holidays.
Benefits
- Competitive salary and UK notional hourly rate of £12.71.
- Welfare benefits: award‑winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, Employee Assistance Programme, shopping discounts, colleague wellbeing benefits.
- Generous breaks to keep you refreshed and able to perform at your best.
- Commitment to diversity and inclusive representation within B&Q.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor in Dunfermline employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Dunfermline
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&Q. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions like how you would handle a difficult customer or your experience with home improvement. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your personality! B&Q is looking for friendly and enthusiastic people. During your interview, let your passion for home improvement shine through. Share personal stories or experiences that highlight your skills and love for helping others.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Advisor in Dunfermline
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for home improvement shine through! We want to see how excited you are about helping customers create their dream spaces.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Customer Advisor role. We love seeing how your background aligns with what we do at B&Q!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with B&Q.
How to prepare for a job interview at B&q
✨Know Your Stuff
Before the interview, brush up on home improvement basics. Familiarise yourself with common projects and products that B&Q offers. This will show your enthusiasm and help you engage in meaningful conversations with the interviewer.
✨Show Off Your People Skills
As a Customer Advisor, delivering great customer service is key. Prepare examples of how you've successfully helped customers in the past. Think about times when you went above and beyond to ensure someone left happy!
✨Flexibility is Key
B&Q values flexibility in working hours. Be ready to discuss your availability and willingness to work weekends or evenings. Highlight any previous experience where you adapted to changing schedules or team needs.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask questions! Inquire about training opportunities, team dynamics, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
