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- Tasks: Lead a dynamic team in creating inspiring showroom experiences and delivering exceptional customer service.
- Company: Join B&Q, a leader in home improvement, committed to diversity and inclusion.
- Benefits: Enjoy competitive pay, 6.6 weeks holiday, wellness perks, and an award-winning pension scheme.
- Why this job: Be part of a supportive culture that values personal growth and community representation.
- Qualifications: Looking for natural leaders with customer service experience and a passion for teamwork.
- Other info: Flexible working hours include weekends and evenings; apply via the 'Apply now' button.
The predicted salary is between 36000 - 60000 £ per year.
In a role that’s as much about inspiration as it is about sales, being a Showroom Manager means understanding that great showrooms come from great teams. You’ll lead by example to build an inclusive culture for your colleagues and your customers. You’ll coach and train your team, enabling them to recommend the right finance, products, and installation options to fulfil customer projects. By managing people well every day and role modelling great customer service, you’ll support their personal growth and development.
Relationships are key in this role as you’ll also oversee the recruitment and induction of our installers to ensure the best level of service for our customers.
What we need: A natural leader who can motivate and support a team in a fast-paced and constantly changing sales environment. You’ve got a sharp commercial mind as well as plenty of customer service experience and you know how to promote products, services and installation options. You’ll be happy to expand your skills by using new technology and learning new ways of working and championing this with your team. You’re also flexible enough to work on a rota that includes weekends, evenings, and bank holidays.
What’s in it for me? As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact for any recruitment adjustments. Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
Department Manager - Showrooms employer: B&Q
Contact Detail:
B&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager - Showrooms
✨Tip Number 1
Familiarise yourself with the latest trends in showroom design and customer service. This knowledge will not only help you stand out during interviews but also demonstrate your passion for the role and commitment to creating an inspiring environment.
✨Tip Number 2
Network with current or former employees of StudySmarter or similar companies. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in fast-paced environments. Highlighting your leadership style and how you've motivated others will resonate well with the hiring team.
✨Tip Number 4
Show your enthusiasm for technology and new ways of working. Be ready to share how you've embraced new tools or processes in previous roles, as this aligns with the company's focus on innovation and continuous improvement.
We think you need these skills to ace Department Manager - Showrooms
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Department Manager - Showrooms position. Tailor your application to highlight your leadership experience and customer service skills.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in managing teams, promoting products, and providing excellent customer service. Use specific examples that demonstrate your ability to lead and inspire a team in a fast-paced environment.
Showcase Your Leadership Style: Describe your approach to leadership in your application. Mention how you foster an inclusive culture, support team development, and manage relationships with both colleagues and customers. This will show that you align with the company's values.
Prepare for Questions: Anticipate questions related to team management, customer service scenarios, and your adaptability to new technologies. Prepare thoughtful responses that reflect your experience and readiness for the challenges of the role.
How to prepare for a job interview at B&Q
✨Show Your Leadership Skills
As a potential Department Manager, it's crucial to demonstrate your leadership abilities. Share examples of how you've motivated and supported teams in previous roles, especially in fast-paced environments. Highlight your experience in coaching and training team members to enhance their skills.
✨Emphasise Customer Service Experience
Since this role heavily focuses on customer service, be prepared to discuss your past experiences in this area. Provide specific examples of how you've successfully handled customer interactions and resolved issues, showcasing your ability to promote products and services effectively.
✨Discuss Adaptability and Flexibility
The job requires flexibility in working hours, so it's important to convey your willingness to adapt. Talk about your experiences in managing changing priorities and how you thrive in dynamic environments. This will show that you're ready for the challenges of the role.
✨Highlight Your Commercial Acumen
A sharp commercial mind is essential for this position. Prepare to discuss your understanding of sales strategies and how you've applied them in previous roles. Mention any experience you have with financial recommendations or product promotions to demonstrate your capability in driving sales.
