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- Tasks: Lead a team to inspire customers and manage showroom operations.
- Company: B&Q helps millions create their dream homes with ideas and tools.
- Benefits: Enjoy a competitive salary, bonus, 6.6 weeks holiday, and wellness perks.
- Why this job: Join a diverse team that values inclusion and personal growth.
- Qualifications: Looking for a natural leader with customer service experience and flexibility.
- Other info: Opportunities for training and development in a supportive environment.
The predicted salary is between 25000 - 35000 £ per year.
Join us as a Showroom Manager and you’ll help some of our customers' boldest kitchen and bathroom ideas take shape.
In a role that’s as much about inspiration as it is about sales, being a Showroom Manager means understanding that great showrooms come from great teams. You’ll lead by example to build an inclusive culture for your colleagues and your customers. You’ll coach and train your team, enabling them to recommend the right finance, products, and installation options to fulfil customer projects. By managing people well every day and role modelling great customer service, you’ll support their personal growth and development. Relationships are key in this role as you’ll also oversee the recruitment and induction of our installers to ensure the best level of service for our customers.
What We Need
- A natural leader who can motivate and support a team in a fast-paced and constantly changing sales environment.
- You’ve got a sharp commercial mind as well as plenty of customer service experience and you know how to promote products, services, and installation options.
- You’ll be happy to expand your skills by using new technology and learning new ways of working and championing this with your team.
- You’re also flexible enough to work on a rota that includes weekends, evenings, and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Retail
Department Manager - Showrooms employer: B&Q
Contact Detail:
B&Q Recruiting Team
recruitment@b-and-q.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager - Showrooms
✨Tip Number 1
Familiarise yourself with B&Q's product range and services. Understanding the specifics of kitchen and bathroom installations will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of B&Q, especially those in management roles. They can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to discuss your leadership style and how you motivate teams in a fast-paced environment. Think of specific examples from your past experiences that showcase your ability to inspire and develop others.
✨Tip Number 4
Be ready to talk about your customer service philosophy. Since this role heavily involves customer interaction, having a clear understanding of how to enhance customer experience will set you apart from other candidates.
We think you need these skills to ace Department Manager - Showrooms
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, customer service, and team leadership. Use specific examples that demonstrate your ability to motivate a team and drive sales.
Craft a Compelling Cover Letter: In your cover letter, express your passion for home improvement and how your leadership style aligns with B&Q's values. Mention your experience in creating an inclusive culture and how you can contribute to the team's success.
Showcase Your Commercial Acumen: Emphasise your understanding of sales strategies and product promotion. Provide examples of how you've successfully managed sales targets or improved customer satisfaction in previous roles.
Highlight Flexibility and Adaptability: Since the role requires working on weekends and evenings, mention your availability and willingness to adapt to changing schedules. This shows your commitment to the role and the team.
How to prepare for a job interview at B&Q
✨Show Your Leadership Skills
As a Department Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and training methods.
✨Understand B&Q's Values
Familiarise yourself with B&Q's commitment to diversity and inclusion. Be ready to discuss how you can contribute to creating an inclusive culture within the showroom and support your colleagues and customers.
✨Highlight Customer Service Experience
Since customer service is key in this role, prepare to share specific instances where you've gone above and beyond for customers. This will show your understanding of the importance of customer satisfaction in driving sales.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in a fast-paced environment. Think about potential challenges you might face as a Showroom Manager and how you would address them effectively.
