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- Tasks: Map customer journeys and streamline processes to enhance service quality.
- Company: Leading home improvement retailer with a focus on customer satisfaction.
- Benefits: Starting salary of £30,000, pension scheme, and 6.6 weeks holiday.
- Why this job: Make a real difference in customer experience while working in a hybrid role.
- Qualifications: Detail-oriented with skills in process mapping and workflow simplification.
- Other info: Join a dynamic team dedicated to continuous improvement and innovation.
The predicted salary is between 24000 - 36000 £ per year.
A leading home improvement retailer is seeking a Process & Journey Mapping Executive to enhance customer services. In this hybrid role, the successful candidate will map processes and create documentation, collaborating with teams to ensure continuous improvement.
Applicants should be detail-focused and skilled in simplifying workflows.
The position offers a competitive starting salary of £30,000 and a robust benefits package, including a pension scheme and 6.6 weeks of holiday.
Customer Experience Process & Journey Architect (Hybrid) employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Process & Journey Architect (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer experience and process mapping. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills through a portfolio! If you've worked on process mapping or customer journey projects, compile them into a neat presentation. This will help you stand out and demonstrate your expertise.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Experience Process & Journey Architect (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Experience Process & Journey Architect. Highlight your experience in process mapping and any relevant projects that showcase your skills in simplifying workflows.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about enhancing customer services. Share specific examples of how you've improved processes in the past and how you can bring that expertise to our team.
Showcase Your Attention to Detail: Since this role requires a detail-focused approach, make sure your application is free from typos and errors. A polished application reflects your commitment to quality and professionalism.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details and get you on the path to joining our team!
How to prepare for a job interview at B&q
✨Know Your Processes
Before the interview, brush up on process mapping techniques and customer journey frameworks. Be ready to discuss how you've simplified workflows in previous roles, as this will show your understanding of the key responsibilities for the position.
✨Showcase Collaboration Skills
Since this role involves working with various teams, prepare examples that highlight your ability to collaborate effectively. Think of specific projects where you worked cross-functionally to improve customer experience and be ready to share those stories.
✨Detail is Key
As a detail-focused candidate, make sure to demonstrate your attention to detail during the interview. Bring along any documentation or examples of your work that showcase your meticulous approach to process mapping and documentation.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current processes and customer journey initiatives. This not only shows your interest in the role but also gives you insight into how you can contribute to their continuous improvement efforts.
