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For Companies At a Glance
- Tasks: Engage with TradePoint members, recommend products, and provide excellent customer service.
- Company: B&Q is dedicated to helping customers improve their homes with confidence and creativity.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Why this job: Join a diverse team where your contributions are valued and you can grow your skills.
- Qualifications: Great communication skills, teamwork, and a passion for helping customers.
- Other info: Flexible part-time hours with shifts available on weekends and evenings.
Overview
Customer Advisor – TradePoint
Part time – 22 hours per week
3 Month Fixed Term Contract
Shifts available Monday – Sunday, 7.00am – 10.00pm
UK Notional hourly rate £ 12.71 per hour
B&Q Queens Road
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they\’ll love. Join us as a TradePoint Customer Advisor and you\’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.
What\’s the job?
The heart of the Tradepoint counter, you\’ll deal with all kinds of trade members every day. You\’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you\’re in the best position to recommend the right products and services for them.
What We Need
A great communicator and team worker with the ability to get on with all kinds of colleagues and customers. You adjust your approach in different situations, you know how to build relationships with customers & you\’ve got an eye for a new business opportunities. You\’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme. You\’ll be happy to continuously develop your skills through training and by learning from others. You\’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What\’s in it for me?
As part of a great team, you\’ll be valued for who you are.We\’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you\’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor - TradePoint employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - TradePoint
✨Tip Number 1
Familiarise yourself with the products and services offered by TradePoint. Understanding the range of items available will help you engage more effectively with customers and recommend the right solutions for their needs.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about home improvement topics. This will help you become more comfortable discussing products and services, which is crucial for a Customer Advisor role.
✨Tip Number 3
Show your enthusiasm for teamwork and flexibility during the interview. Highlight any previous experiences where you successfully collaborated with others or adapted to changing schedules, as this aligns with the job's requirements.
✨Tip Number 4
Research B&Q's commitment to diversity and inclusion. Being knowledgeable about the company's values can help you demonstrate your alignment with their culture and show that you're a great fit for the team.
We think you need these skills to ace Customer Advisor - TradePoint
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what B&Q is looking for in a TradePoint Customer Advisor. Highlight key responsibilities and required skills, such as communication and relationship-building.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the job requirements. Emphasise any previous customer service roles or experiences that demonstrate your ability to engage with customers effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you have successfully engaged with customers in the past and how you can contribute to the team at B&Q.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at B&q
✨Know the Company
Before your interview, take some time to research B&Q and their TradePoint services. Understanding their values and mission will help you align your answers with what they are looking for in a Customer Advisor.
✨Showcase Your Communication Skills
As a Customer Advisor, strong communication is key. Prepare examples of how you've effectively engaged with customers in the past, highlighting your ability to listen and respond to their needs.
✨Demonstrate Teamwork
B&Q values teamwork, so be ready to discuss your experiences working collaboratively with others. Share specific instances where you contributed to a team goal or helped a colleague.
✨Be Ready to Discuss Flexibility
Since the role requires working weekends and evenings, be prepared to talk about your availability and willingness to adapt to different shifts. This shows your commitment to the role and the team.