At a Glance
- Tasks: Engage with trade members, recommend products, and provide excellent customer service.
- Company: B&Q is a leading home improvement retailer dedicated to helping customers create their ideal homes.
- Benefits: Enjoy competitive pay, flexible shifts, wellness benefits, and generous holiday allowance.
- Other info: Part-time role with shifts available across the week, including evenings and weekends.
- Why this job: Join a diverse team where your contributions are valued and you can grow your skills.
- Qualifications: Great communication skills and a passion for helping customers are essential.
Customer Advisor - TradePoint
Full Time / Part Time - 18 hours per week
Shifts available Monday - Sunday, 7:00am - 8:00pm
Increasing to £13.10 per hour from 1st April 2026
UK Notional hourly rate £12.71 per hour
Location: B&Q Chippenham
Contract: 3 Month Fixed Term Contract
Overview
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.
What\'s the job?
The heart of the Tradepoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them.
What We Need
- A great communicator and team worker with the ability to get on with all kinds of colleagues and customers.
- You adjust your approach in different situations, you know how to build relationships with customers & you’ve got an eye for new business opportunities.
- You’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme.
- You’ll be happy to continuously develop your skills through training and by learning from others.
- You\'re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What\'s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
- A competitive salary
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more!
- Generous breaks to keep you refreshed and able to perform at your best.
Contact
To support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor - TradePoint in Chippenham employer: B&q
B&Q is an exceptional employer that values diversity and inclusion, ensuring every team member feels they belong. With a strong commitment to employee wellbeing, we offer a competitive salary alongside an award-winning benefits package, including generous holiday allowances and opportunities for personal growth through training. Working at our Chippenham location means being part of a supportive team dedicated to helping trade members succeed, all while enjoying a flexible work schedule that fits your lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - TradePoint in Chippenham
✨Tip Number 1
Familiarise yourself with B&Q's products and services, especially those related to TradePoint. This knowledge will help you engage confidently with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will prepare you for the types of conversations you'll have with trade members and help you build rapport quickly.
✨Tip Number 3
Showcase your flexibility and teamwork skills by sharing examples from previous experiences where you successfully collaborated with others or adapted to changing situations. This aligns well with what B&Q is looking for in a candidate.
✨Tip Number 4
Research B&Q's commitment to diversity and inclusion. Be prepared to discuss how you can contribute to creating an inclusive environment for both colleagues and customers, which is a key value for the company.
We think you need these skills to ace Customer Advisor - TradePoint in Chippenham
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what B&Q is looking for in a Customer Advisor. Highlight key responsibilities and required skills, such as communication and relationship-building.
Tailor Your CV:Customise your CV to reflect the skills and experiences that align with the role. Emphasise any previous customer service experience and your ability to work in a team, as these are crucial for this position.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you have successfully engaged with customers or contributed to a team in the past.
Proofread Your Application:Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail.
How to prepare for a job interview at B&q
✨Know the Company
Before your interview, take some time to research B&Q and their TradePoint services. Understanding their values and mission will help you align your answers with what they are looking for in a Customer Advisor.
✨Showcase Your Communication Skills
As a Customer Advisor, strong communication is key. Prepare examples of how you've effectively engaged with customers in the past, highlighting your ability to listen and respond to their needs.
✨Demonstrate Teamwork
B&Q values teamwork, so be ready to discuss your experiences working collaboratively with others. Share specific instances where you contributed to a team goal or helped a colleague.
✨Be Ready for Situational Questions
Expect questions that assess how you would handle various customer scenarios. Think about how you would approach difficult situations, recommend products, or resolve conflicts, and prepare your responses accordingly.
