Customer Advisor - TradePoint

About the role

Customer Advisor – TradePoint

Full-time or Part-time – up to 36.75 hours per week

3-Month Fixed Term Contract

Shifts available Monday – Sunday, 7:00 am – 9:00 pm

UK Notional hourly rate: £13.52 per hour (including a £0.81 per hour store-specific location allowance)

B&Q Friern Barnet

We believe anyone can improve their home to make life better. Every day, we provide our customers with ideas, advice, tools, and confidence to create a home they\’ll love. Join us as a TradePoint Customer Advisor and help deliver a great experience for our TradePoint members by engaging, listening, and selling the right products and services. We are looking for someone passionate about building strong relationships with customers, fostering loyalty, and guiding TradePoint members to the best deals.

Key responsibilities

You will be the central point at the TradePoint counter, dealing with various trade members daily. You will take ownership of your TradePoint members, getting to know their businesses through meaningful conversations, which will enable you to recommend the most suitable products and services for them.

Required skills & experience

Excellent communication skills and a team-oriented mindset are essential. You should be able to adapt your approach to different situations, build relationships with customers, and identify new business opportunities. Helping trade members find great value through promotions and our trade loyalty scheme is key. You should be eager to develop your skills through training and learning from others. Flexibility to work on a rota that includes weekends, evenings, and bank holidays is required.

What’s in it for you?

Join a supportive team where you are valued for who you are. We are committed to diversity and inclusion, ensuring everyone feels they belong and has equal opportunities. Our benefits include an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, wellbeing benefits, and more. We also provide generous breaks to help you stay refreshed and perform at your best.

For support during the application or interview process, please contact for any adjustments.

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