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For Companies At a Glance
- Tasks: Engage with trade members, recommend products, and deliver excellent customer service.
- Company: Join B&Q, a leading retailer committed to diversity and inclusion.
- Benefits: Competitive pay, generous holiday, wellness support, and shopping discounts.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Flexible shifts available, with opportunities for growth in a supportive team.
The predicted salary is between 26500 - 35000 £ per year.
Overview
Customer Advisor – TradePoint (Part Time – 30 hours per week, 3 Month Fixed Term Contract)
Shifts available Monday – Sunday, 7.00am – 9.00pm
UK Notional hourly rate £12.71 per hour
B&Q Derby
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.
What’s the job?
The heart of the TradePoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them.
What We Need
A great communicator and team worker with the ability to get on with all kinds of colleagues and customers. You adjust your approach in different situations, you know how to build relationships with customers & you’ve got an eye for a new business opportunities. You’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme. You’ll be happy to continuously develop your skills through training and by learning from others. You’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
How to apply
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
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Customer Advisor - TradePoint employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - TradePoint
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&Q and their TradePoint services. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll need to engage with trade members effectively. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've worked well in a team before. Highlighting your ability to collaborate will resonate well with the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the B&Q family!
We think you need these skills to ace Customer Advisor - TradePoint
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your experiences that relate to the role.
Tailor Your Application: Make sure to customise your application for the Customer Advisor position. Highlight your communication skills and any experience you have in retail or customer service. We love seeing how you can connect with our TradePoint members!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what makes you a great fit for the role. Avoid fluff and focus on your key strengths.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at B&q
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by TradePoint. Being able to discuss specific items or promotions will show your enthusiasm and readiness to engage with customers.
✨Showcase Your Communication Skills
As a Customer Advisor, communication is key. Prepare examples of how you've successfully interacted with customers in the past. Think about times when you’ve built relationships or resolved issues, as these stories will highlight your ability to connect with trade members.
✨Demonstrate Team Spirit
B&Q values teamwork, so be ready to discuss how you work well with others. Share experiences where you collaborated with colleagues to achieve a common goal or helped out a teammate, showing that you’re flexible and supportive.
✨Emphasise Your Willingness to Learn
Mention your eagerness to develop your skills through training and learning from others. B&Q appreciates candidates who are open to growth, so express your commitment to continuous improvement and adapting to new challenges.
