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For Companies At a Glance
- Tasks: Engage with trade members, recommend products, and provide excellent customer service.
- Company: Join B&Q, a leader in home improvement, dedicated to helping customers create their dream homes.
- Benefits: Enjoy competitive pay, flexible shifts, wellness benefits, and generous holiday allowance.
- Why this job: Be part of a diverse team that values your contributions and supports your growth.
- Qualifications: Great communication skills, teamwork, and a passion for helping customers.
- Other info: Flexible hours including weekends; training provided to enhance your skills.
OverviewShifts available Monday – Sunday, 7:00am – 10:00pm.
B&Q New Malden
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they\’ll love. Join us as a TradePoint Customer Advisor and you\’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.
Job details
Customer Advisor – TradePoint
Full time – 36.75 hours per week
3 Month Fixed Term Contract
Shifts available Monday – Sunday, 7.00am – 10.00pm
UK Notional hourly rate £13.52 per hour (Inclusive of an £0.81 per hour, store specific location allowance)
B&Q New Malden
What\’s the job?The heart of the Tradepoint counter, you\’ll deal with all kinds of trade members every day. You\’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you\’re in the best position to recommend the right products and services for them.
What We Need
A great communicator and team worker with the ability to get on with all kinds of colleagues and customers.
You adjust your approach in different situations, you know how to build relationships with customers & you\’ve got an eye for a new business opportunities.
You\’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme.
You\’ll be happy to continuously develop your skills through training and by learning from others.
You\’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What\’s in it for me?As part of a great team, you\’ll be valued for who you are. We\’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
Wellness benefits include a range of options to help you be at your best, alongside a competitive salary and benefits package.
Benefits also include an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and more.
We provide generous breaks to make sure you\’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
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Customer Advisor - TradePoint employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - TradePoint
✨Tip Number 1
Familiarise yourself with the TradePoint services and products. Understanding what we offer will help you engage more effectively with customers and demonstrate your knowledge during conversations.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you feel more confident when interacting with trade members and showcasing your ability to build relationships.
✨Tip Number 3
Be prepared to discuss how you can contribute to a team environment. Think of examples from past experiences where you've worked collaboratively, as this is key for us at TradePoint.
✨Tip Number 4
Show your enthusiasm for continuous learning. Mention any relevant training or development you've pursued in the past, as we value individuals who are eager to grow and improve their skills.
We think you need these skills to ace Customer Advisor - TradePoint
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what a Customer Advisor at TradePoint entails. Focus on the skills and qualities they are looking for, such as communication, teamwork, and relationship-building.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job requirements. Emphasise any previous customer service roles or experiences where you successfully engaged with clients.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you have helped customers in the past and how you can contribute to the TradePoint team.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at B&q
✨Show Your Communication Skills
As a Customer Advisor, you'll need to demonstrate your ability to communicate effectively. Practice active listening and be ready to engage in conversations that showcase your interpersonal skills. Think of examples where you've successfully built relationships with customers or colleagues.
✨Understand the TradePoint Business
Familiarise yourself with TradePoint's offerings and how they cater to trade members. Research common products and services, and be prepared to discuss how you can help customers find the right solutions for their needs.
✨Demonstrate Flexibility and Team Spirit
The role requires working various shifts, including weekends and evenings. Be ready to discuss your availability and provide examples of how you've worked well in a team environment. Highlight any experiences where you've adapted to changing situations.
✨Highlight Your Problem-Solving Skills
Think of scenarios where you've identified business opportunities or resolved customer issues. Be prepared to share these examples during the interview, as they will illustrate your ability to think on your feet and provide excellent service.
