Customer Advisor - TradePoint

Shifts available Monday – Sunday, 7:00 am – 10:00 pm.

UK notional hourly rate £14.00 per hour (inclusive of £0.90 per hour store specific location allowance).

B&Q Roneo Corner. We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening and selling the right products and services.

Overview

Customer Advisor – TradePoint

• Part‑time, 19 hours per week
• 3‑month fixed‑term contract

What’s the job?

The heart of the Tradepoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members and get to know them and their business through great conversations, positioning you to recommend the right products and services for them.

What We Need

A great communicator and team worker with the ability to get on with all kinds of colleagues and customers. You adjust your approach in different situations, know how to build relationships with customers and have an eye for new business opportunities. You’ll love helping your trade members get great value through promotions and signing up of our trade loyalty scheme, continuously develop your skills through training, and pitch in as part of the team whilst being flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What’s in it for me

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, ensuring everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us put diversity and inclusion at the heart of our business. We recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits – an award‑winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and more. Generous breaks are also provided to keep you refreshed and able to perform at your best.