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- Tasks: Become a key advisor, guiding customers in their home improvement projects and managing store displays.
- Company: B&Q is dedicated to helping customers create homes they love with expert advice and tools.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Why this job: Join a diverse team where your contributions are valued and you can grow your skills.
- Qualifications: Great communication skills, teamwork, and a willingness to learn new technologies are essential.
- Other info: Flexible shifts available, including evenings and weekends, with support for application adjustments.
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. When we need to update our ranges in store, you will help make this happen by safely changing the layout and shining the spotlight on new, exciting products. In times where no change is happening, you’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What We Need
- A great communicator who can think clearly and make sound plans no matter how busy things get.
- You’re an organised and analytical thinker, and you know how to keep things simple.
- You also know how to work as a team – supporting your fellow colleagues and working through what you need to do, together.
- You’ll be happy to expand your skills by using new technology and learning new ways of working.
- You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings, and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Retail Change
✨Tip Number 1
Familiarise yourself with B&Q's product range and services. Understanding the types of home improvement projects customers might undertake will help you engage more effectively during interviews and demonstrate your passion for the role.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've successfully assisted customers in previous roles. Highlighting your ability to provide excellent customer service will resonate well with the hiring team.
✨Tip Number 3
Be ready to discuss your teamwork experience. Since the role requires collaboration, think of specific instances where you worked effectively within a team to achieve a common goal, as this will illustrate your fit for the company culture.
✨Tip Number 4
Demonstrate your adaptability by sharing experiences where you had to learn new skills or technologies quickly. This will show that you're open to growth and can handle the dynamic nature of retail change at B&Q.
We think you need these skills to ace Customer Advisor - Retail Change
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what B&Q is looking for in a Customer Advisor. Highlight your relevant skills and experiences that align with their requirements.
Tailor Your CV: Customise your CV to reflect the skills mentioned in the job description. Emphasise your communication skills, teamwork experience, and any retail or customer service background you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and home improvement. Mention specific examples of how you've successfully assisted customers in the past.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at B&q
✨Show Your Communication Skills
As a Customer Advisor, you'll need to communicate effectively with customers. During the interview, demonstrate your ability to listen actively and respond clearly. Share examples of how you've successfully helped customers in the past.
✨Highlight Teamwork Experience
B&Q values teamwork, so be prepared to discuss your experiences working collaboratively. Mention specific instances where you supported colleagues or contributed to a team project, showcasing your ability to work well with others.
✨Demonstrate Organisational Skills
The role requires strong organisational abilities. Talk about how you manage your time and tasks effectively, especially in busy environments. You could mention any tools or methods you use to stay organised.
✨Express Willingness to Learn
B&Q is looking for candidates who are open to learning new skills. Share your enthusiasm for expanding your knowledge, whether it's about new products or technologies. This shows that you're adaptable and eager to grow within the company.