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- Tasks: Become an expert advisor, guiding customers on their home improvement projects.
- Company: Join B&Q, a leading retailer dedicated to helping customers create their dream homes.
- Benefits: Enjoy a competitive salary, generous holiday, and wellness benefits.
- Why this job: Make a real impact by helping customers transform their homes and lives.
- Qualifications: Great communication skills and a willingness to learn new technologies.
- Other info: Flexible shifts available, with a focus on diversity and inclusion.
Overview B&Q Huntingdon – Shifts available Monday to Sunday, 7.00am – 10.00pm. UK Notional hourly rate £12.71 per hour.We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they\’ll love. Join us as a Retail Change Customer Advisor and you\’ll be a big part of this.What\’s the job? Join our team, and you\’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. When we need to update our ranges in store, you will help make this happen by safely changing the layout and shining the spotlight on new, exciting products. In times where no change is happening, you\’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.What We Need Great communicator who can think clearly and make sound plans no matter how busy things getOrganised and analytical thinker who keeps things simpleTeam player who supports colleagues and works together to get things doneWilling to expand skills by using new technology and learning new ways of workingFlexible to work on a rota that includes weekends, evenings, and bank holidaysWhat\’s in it for me? As part of a great team, you\’ll be valued for who you are. We\’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to networks that represent our colleagues and allies and help us keep diversity and inclusion at the heart of our business.We recognise that wellness means different things to different people and offer a range of benefits to help you be at your best, including:Competitive salaryAward-winning pension schemeShareSave options6.6 weeks holidayPayroll givingEmployee Assistance ProgrammeShopping discountsColleague wellbeing benefitsGenerous breaks to stay refreshedFor recruitment adjustments during the application or interview process, please contact recruitment@b-and-q.co.uk.
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Customer Advisor - Retail Change employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Retail Change
✨Tip Number 1
Get to know the company! Before your interview, check out B&Q's values and recent projects. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll need to engage with customers effectively. Try role-playing with a friend or family member to get comfortable with different scenarios you might face in-store.
✨Tip Number 3
Be ready to showcase your flexibility! Since the role involves working various shifts, be prepared to discuss your availability and how you can adapt to the store's needs during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the B&Q team right from the start!
We think you need these skills to ace Customer Advisor - Retail Change
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your interests and how they relate to the role – it helps us get to know you better.
Tailor Your Application: Make sure to tailor your application to the Customer Advisor role. Highlight your communication skills and any experience in retail or customer service. We love seeing how your background fits with what we do at B&Q!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforwardness, especially when it comes to understanding your experiences and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at B&q
✨Know the Company
Before your interview, take some time to research B&Q and their values. Understand their commitment to customer service and how they aim to help customers improve their homes. This will show your genuine interest in the role and help you connect your answers to their mission.
✨Showcase Your Communication Skills
As a Customer Advisor, communication is key. Prepare examples of how you've effectively communicated with customers or team members in the past. Think about times when you’ve resolved issues or provided excellent service, as these stories will highlight your suitability for the role.
✨Demonstrate Flexibility
Since the role requires working various shifts, be ready to discuss your availability and willingness to adapt. Share any previous experiences where you’ve successfully managed changing schedules or worked in a fast-paced environment, showing that you can thrive under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available, how the team collaborates during store changes, or what success looks like in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
