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- Tasks: Help customers with home improvement projects and manage stock displays.
- Company: B&Q is dedicated to empowering customers to create their dream homes.
- Benefits: Earn £12.21 per hour, plus extra for night shifts; flexible hours available.
- Why this job: Join a supportive team and gain valuable skills in customer service and home improvement.
- Qualifications: No specific experience needed; just a friendly attitude and willingness to learn.
- Other info: Fixed-term contract with shifts available throughout the week.
Customer Advisor – Nights Stock Flow
3 Month Fixed Term Contract
Shifts available Monday – Sunday, 7.00am – 10.00pm
UK Notional hourly rate £12.21 per hour (Plus an additional £2 per hour between 10pm – 5am)
B&Q Kidderminster
*Raising to £12.71 per hour from 1st April (Plus an additional £2 per hour between 10pm – 5am)
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
As a Customer Advisor, you will:
- Become an expert advisor and an inspiration to customers.
- Get to know every customer and their home improvement projects.
- Manage stock, set up displays, and ensure the store looks great.
- Provide exceptional customer service.
- Receive training in paint-mixing and cutting timber.
We are looking for someone who is:
- Happy to help, eager to learn, and passionate about home improvement.
- Friendly and outgoing, with a desire to assist others.
- Willing to expand skills using new technology and learning new ways of working.
- A great team player, flexible enough to work on a rota that includes weekends, evenings, and bank holidays.
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Customer Advisor - Nights Stock Flow employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Nights Stock Flow
✨Tip Number 1
Familiarise yourself with home improvement products and trends. Being knowledgeable about the latest tools, materials, and DIY techniques will help you stand out as a Customer Advisor.
✨Tip Number 2
Showcase your customer service skills in any interactions you have before applying. Whether it's in a retail setting or through volunteer work, demonstrating your ability to assist and engage with customers can make a strong impression.
✨Tip Number 3
Be prepared to discuss your flexibility and willingness to work varied shifts. Highlighting your availability for evenings, weekends, and bank holidays will show that you're committed to the role.
✨Tip Number 4
Research B&Q's values and mission. Understanding their commitment to helping customers improve their homes will allow you to align your answers during any interviews with their core principles.
We think you need these skills to ace Customer Advisor - Nights Stock Flow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any skills related to home improvement. Use keywords from the job description to demonstrate that you understand the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your eagerness to learn. Mention specific examples of how you've provided exceptional service in the past.
Highlight Flexibility: Since the role requires working various shifts, emphasise your flexibility and willingness to work evenings, weekends, and bank holidays. This shows you're committed to the job.
Show Enthusiasm for Home Improvement: Express your interest in home improvement projects and how you can inspire customers. Share any personal experiences or knowledge that relate to the products and services offered by B&Q.
How to prepare for a job interview at B&q
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest and knowledge in this area, as it aligns perfectly with the role of a Customer Advisor.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about situations where you went above and beyond to help a customer, as this will showcase your ability to connect with customers and meet their needs.
✨Be Ready to Discuss Teamwork
Since the role requires being a great team player, come prepared with examples of how you've successfully worked in a team environment. Highlight your flexibility and willingness to support your colleagues, especially during busy periods.
✨Familiarise Yourself with Stock Management
Understand the basics of stock management and display setup. You might be asked about how you would handle stock or create appealing displays, so having some knowledge in this area will demonstrate your readiness for the role.
