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- Tasks: Join us as a Night Stock Flow Customer Advisor, ensuring our store is stocked and ready for customers.
- Company: B&Q is dedicated to helping customers create homes they love with innovative ideas and tools.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Why this job: Be part of a diverse team that values your contributions and supports your growth in a dynamic environment.
- Qualifications: Great communication skills, teamwork, and a willingness to learn new technologies are essential.
- Other info: Flexible shifts available, including evenings and weekends, with opportunities for skill development.
Shifts and Hours
Shifts available Monday – Sunday, 8:30pm – 5:00am*
Hourly Rate
UK Notional hourly rate £12.71 per hour (+ additional £2 per hour between 10pm – 5am )**
Employment Details
- Full Time – 36.75 hours per week
- 3 Month Fixed Term Contract
- Location: B&Q Peterborough
Working Conditions
- Colleagues under 18 are not permitted to work between 10pm‑6am
- Increasing to £13.10 per hour from 1st April 2026
Overview
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they\’ll love. Join us as a Night Stock Flow Customer Advisor and you\’ll be a big part of this.
What\’s the job?
Join our team, and you’ll think differently about how we inspire people to create a home they love. You’ll make sure the store is stocked with the things our customers need, as well as products that will spark new possibilities. Efficiency and safety will be vital of course, especially if you gain your forklift license with us. You’ll get to create too – exploring new solutions and making decisions that will help grow our business, together.
What We Need
A great communicator who can think clearly and make sound plans no matter how busy things get, you’ll feel right at home with us. You’re an organised and analytical thinker, and you know how to keep things simple. You also know how to work as a team – supporting your fellow colleagues and working through what you need to do, together. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings, and bank holidays.
What\’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
Benefits
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award‑winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact for any recruitment adjustments.
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Customer Advisor - Night Stock flow employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Night Stock flow
✨Tip Number 1
Familiarise yourself with B&Q's values and mission. Understanding their commitment to customer service and community can help you align your responses during the interview, showing that you're a great fit for their culture.
✨Tip Number 2
Highlight any previous experience in retail or customer service, especially in night shifts. This will demonstrate your ability to handle the specific demands of the role and your readiness to work during the required hours.
✨Tip Number 3
Prepare to discuss how you manage stress and stay organised during busy periods. As a Night Stock Flow Customer Advisor, you'll need to think clearly under pressure, so showcasing your problem-solving skills will be beneficial.
✨Tip Number 4
Be ready to talk about your teamwork skills. Since the role involves working closely with colleagues, sharing examples of successful collaboration will show that you can contribute positively to the team dynamic.
We think you need these skills to ace Customer Advisor - Night Stock flow
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what B&Q is looking for in a Customer Advisor. Highlight key responsibilities and required skills, such as communication, teamwork, and flexibility.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the job requirements. Emphasise any previous customer service roles or relevant experience that showcases your ability to work in a team and handle busy environments.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are a great fit for the role. Mention specific examples of how you've demonstrated the qualities B&Q values, like organisation and analytical thinking.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at B&q
✨Show Your Communication Skills
As a Customer Advisor, effective communication is key. Be prepared to demonstrate how you can clearly convey information and listen actively. Think of examples from your past experiences where you successfully communicated with customers or team members.
✨Highlight Your Teamwork Experience
B&Q values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you supported colleagues or worked together to achieve a common goal, especially in busy environments.
✨Demonstrate Your Organisational Skills
The role requires an organised and analytical thinker. Prepare to talk about how you manage tasks and prioritise effectively, especially during busy shifts. You might want to mention any tools or methods you use to stay organised.
✨Express Your Willingness to Learn
B&Q is looking for candidates who are open to expanding their skills. Be sure to express your enthusiasm for learning new technologies and ways of working. You could mention any relevant training or courses you've taken in the past.