At a Glance
- Tasks: Help stock the store and inspire customers to create their dream homes.
- Company: Join B&Q, a leading retailer dedicated to home improvement and customer satisfaction.
- Benefits: Enjoy a competitive salary, generous holiday, shopping discounts, and wellbeing perks.
- Other info: Flexible shifts available; must be over 18 to work night hours.
- Why this job: Be part of a diverse team, learn new skills, and contribute to a positive work culture.
- Qualifications: Great communication skills, analytical thinking, and a willingness to learn are essential.
Customer Advisor - Night Stock Flow
Part time – 25 hours per week
Permanent Contract
Shifts available Monday - Sunday, 9.30pm – 6.00am*
Colleagues under 18 are not permitted to work between 10pm-6am
UK Notional hourly rate £ 12.71 per hour (Inclusive of an additional £2 per hour between 10pm-5am)
B&Q Erdington
What\'s the job?
Join our team, and you’ll think differently about how we inspire people to create a home they love. You’ll make sure the store is stocked with the things our customers need, as well as products that will spark new possibilities. Efficiency and safety will be vital of course, especially if you gain your forklift license with us. You’ll get to create too – exploring new solutions and making decisions that will help grow our business, together.
What We Need
- A great communicator who can think clearly and make sound plans no matter how busy things get, you’ll feel right at home with us.
- You’re an organised and analytical thinker, and you know how to keep things simple.
- You also know how to work as a team – supporting your fellow colleagues and working through what you need to do, together.
- You’ll be happy to expand your skills by using new technology and learning new ways of working.
- You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings, and bank holidays.
What\'s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes an award‑winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Seniority level
Entry level
Employment type
Part‑time
Job function
Other
Industries: Retail
Customer Advisor - Night Stock flow in Birmingham employer: B&q
B&Q Erdington is an excellent employer that prioritises the well-being and growth of its employees. With a commitment to diversity and inclusion, we offer a supportive work culture alongside competitive benefits such as a generous pension scheme, shopping discounts, and ample holiday time. Join us for a rewarding part-time role where you can develop new skills and contribute to creating inspiring home solutions for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Night Stock flow in Birmingham
✨Tip Number 1
Familiarise yourself with B&Q's product range and services. Understanding what the store offers will help you engage with customers effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight your communication skills during any interactions. As a Customer Advisor, being able to clearly convey information and assist customers is crucial, so be prepared to showcase examples of your past experiences.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours. Since the role requires shifts during evenings and weekends, showing that you can adapt to the rota will make you a more attractive candidate.
✨Tip Number 4
Express your willingness to learn new technologies and methods. This role may involve using various tools and systems, so demonstrating a proactive attitude towards learning will set you apart from other applicants.
We think you need these skills to ace Customer Advisor - Night Stock flow in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Customer Advisor role. Emphasise your communication skills, ability to work in a team, and any previous retail experience.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the position. Mention why you want to work at B&Q and how you can contribute to creating a positive customer experience during night shifts.
Highlight Flexibility:Since the role requires working evenings and weekends, clearly state your availability in your application. This shows your willingness to adapt to the rota and meet the company's needs.
Show Willingness to Learn:In your application, express your eagerness to learn new technologies and methods. This aligns with the job's requirements and demonstrates your commitment to personal and professional growth.
How to prepare for a job interview at B&q
✨Show Your Communication Skills
As a Customer Advisor, you'll need to communicate effectively with customers and your team. During the interview, demonstrate your ability to articulate your thoughts clearly and listen actively. Share examples of how you've successfully communicated in previous roles.
✨Highlight Your Organisational Skills
The role requires staying organised, especially during busy shifts. Be prepared to discuss how you manage your time and tasks efficiently. You could mention specific tools or methods you use to keep things in order, which will show that you're ready for the fast-paced environment.
✨Emphasise Your Willingness to Learn
The job mentions a willingness to learn new technologies and methods. Be sure to express your enthusiasm for personal development and share any relevant experiences where you've quickly adapted to new systems or processes.
✨Demonstrate Flexibility
Since the position involves working various shifts, including weekends and bank holidays, it's important to convey your flexibility. Discuss your availability and any past experiences where you've successfully managed a varied work schedule.
