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- Tasks: Support customers on their digital journey and manage online orders.
- Company: A leading retail home improvement company in New Malden.
- Benefits: Competitive salary, bonus scheme, 6-week holiday, and comprehensive benefits.
- Why this job: Join a friendly team and make a difference in customer experiences.
- Qualifications: Friendly, adaptable, and able to work independently or in a team.
- Other info: Flexible 12-hour shifts, including weekends and bank holidays.
The predicted salary is between 24000 - 36000 £ per year.
A retail home improvement company in New Malden is seeking a Customer Advisor to support customers during their digital journey. You will help with online orders, oversee stock transport, and ensure a seamless collection process.
The ideal candidate is friendly, adaptable, and enjoys working both independently and in a team. The role involves flexibility with 12-hour shifts, including weekends and bank holidays.
In addition to a competitive salary, employees have access to a bonus scheme, holiday, and a comprehensive benefits package.
Customer Advisor - Flexible Shifts & 6-Week Holiday employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Flexible Shifts & 6-Week Holiday
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and recent projects can help you connect with the interviewer and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common interview questions, especially those related to customer service. Think of examples from your past experiences where you demonstrated adaptability and teamwork, as these are key traits for a Customer Advisor.
✨Tip Number 3
Dress appropriately for the interview, even if it’s a virtual one. A smart appearance shows professionalism and respect for the opportunity, which can make a great first impression.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can keep you fresh in the interviewer's mind and show your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Advisor - Flexible Shifts & 6-Week Holiday
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and adaptable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Advisor role. Highlight any relevant experience you have with online orders or customer service, as this will show us you’re the perfect fit for our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. This helps us get a quick grasp of what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at B&q
✨Know the Company Inside Out
Before your interview, take some time to research the retail home improvement company. Understand their values, products, and customer service approach. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Customer Advisor, you'll be interacting with customers regularly. Prepare examples from your past experiences where you've successfully resolved issues or provided excellent service. Highlight your friendly and adaptable nature, as these traits are key for this position.
✨Be Ready for Flexibility Questions
Since the role involves flexible shifts, including weekends and bank holidays, be prepared to discuss your availability. Show that you're open to working different hours and can adapt to the needs of the business. This will demonstrate your commitment and reliability.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
