At a Glance
- Tasks: Become a Checkouts Customer Advisor, helping customers with their home improvement projects.
- Company: Join B&Q, a leading retailer dedicated to improving homes and lives.
- Benefits: Enjoy competitive pay, flexible shifts, wellness benefits, and generous holiday time.
- Other info: Part-time role with shifts available Monday to Sunday, perfect for students.
- Why this job: Be part of a diverse team that values your contributions and supports your growth.
- Qualifications: No prior experience needed; just a friendly attitude and eagerness to learn.
Overview
Customer Advisor - Checkouts (Part time) 15 hours per week, 3 Month Fixed Term Contract. Shifts available Monday - Sunday, 7:00am - 10:00pm. UK Notional hourly rate £12.71 per hour (including £0.81 per hour store-specific location allowance). B&Q 1058.
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this.
What’s the job?
Join our team, and you’ll become an expert advisor, an inspiration as well as a guide. You’ll get to know every customer and their home improvement projects. Sales will be important, as will things like click & collect, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.
What We Need
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact for any recruitment adjustments.
#J-18808-LjbffrCustomer Advisor - Checkouts in Welwyn Garden City employer: B&q
At B&Q Welwyn, we pride ourselves on fostering a supportive and inclusive work environment where every team member is valued for their unique contributions. As a Checkouts Customer Advisor, you'll enjoy competitive pay, generous holiday allowances, and a comprehensive benefits package that includes wellness support and professional development opportunities. Join us to be part of a dynamic team dedicated to helping customers create their dream homes while enjoying a fulfilling career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Checkouts in Welwyn Garden City
✨Tip Number 1
Familiarise yourself with B&Q's product range and services. Knowing the ins and outs of home improvement products will help you connect with customers and provide them with tailored advice.
✨Tip Number 2
Show your enthusiasm for customer service during any interactions. Being friendly and approachable can make a lasting impression, so practice your communication skills to ensure you come across as genuinely eager to help.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires shifts that include weekends and evenings, demonstrating your willingness to adapt can set you apart from other candidates.
✨Tip Number 4
Research B&Q's commitment to diversity and inclusion. Understanding their values and being able to articulate how you align with them can show that you're not just looking for a job, but that you want to be part of their community.
We think you need these skills to ace Customer Advisor - Checkouts in Welwyn Garden City
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what B&Q is looking for in a Customer Advisor. Highlight key responsibilities and required skills, such as customer service experience and teamwork.
Tailor Your CV:Make sure your CV reflects your relevant experience and skills that align with the job. Emphasise any previous roles in customer service or retail, and showcase your ability to work in a team and adapt to new technologies.
Craft a Compelling Cover Letter:Write a cover letter that expresses your enthusiasm for home improvement and helping customers. Mention specific examples of how you've provided excellent customer service in the past and why you want to work at B&Q.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at B&q
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest in helping customers create their ideal spaces.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. This role is all about making customers feel valued, so showcasing your ability to connect with people will be crucial.
✨Be Ready to Discuss Teamwork
Since teamwork is essential in this role, think of instances where you've successfully collaborated with others. Highlight your flexibility and willingness to support your colleagues, especially during busy periods.
✨Familiarise Yourself with Technology
As the job involves using new technology, be prepared to discuss your comfort level with tech tools. Mention any relevant experience you have with point-of-sale systems or other retail technologies to show you're ready to learn.
