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For Companies At a Glance
- Tasks: Assist customers at checkouts and provide expert advice on home improvement.
- Company: B&Q is a leading retailer dedicated to helping customers create their dream homes.
- Benefits: Enjoy competitive pay, flexible hours, wellness benefits, and generous holiday time.
- Why this job: Join a diverse team where your passion for home improvement can shine and make a difference.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Part-time role with shifts available throughout the week, including weekends.
Customer Advisor – Checkouts
Company: B gosh Q – Melton Mowbray
Job Type: Part Time – 10 hours per week
Contract: 3‑Month Fixed Term
Shift Availability: Saturday & Sunday, 7:00 a.m. – 8:00 p.m.
Hourly Rate (UK Notional_fetch): £12.71 per hour
Overview
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this.
What\’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.
What We Need
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What\’s in it for me?
We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and Finds well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award‑winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
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Customer Advisor - Checkouts employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Checkouts
✨Tip Number 1
Familiarise yourself with B&Q's products and services. Understanding the range of home improvement items they offer will help you engage with customers more effectively and demonstrate your passion for the role.
✨Tip Number 2
Showcase your customer service skills during any interactions. Whether it's through networking or informal chats, emphasise your ability to connect with people and provide excellent service, as this is crucial for a Customer Advisor.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires shifts that include weekends and evenings, demonstrating your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Research B&Q's commitment to diversity and inclusion. Being knowledgeable about their values can help you align your personal beliefs with the company's mission, making you a stronger fit for the team.
We think you need these skills to ace Customer Advisor - Checkouts
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Advisor - Checkouts position. Understand the key responsibilities and required skills, such as customer service, teamwork, and flexibility in working hours.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise any previous roles in customer service or retail, and showcase your ability to work in a team and adapt to new technologies.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for home improvement and your eagerness to help customers. Mention specific examples of how you've provided excellent customer service in the past and express your willingness to learn and grow within the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at B&q
✨Show Your Passion for Home Improvement
As a Customer Advisor - Checkouts, it's essential to demonstrate your enthusiasm for home improvement. Share personal experiences or projects you've worked on, and express how you enjoy helping others with their home ideas.
✨Emphasise Your Customer Service Skills
Highlight any previous experience in customer service roles. Be prepared to discuss how you handle difficult situations, ensure customer satisfaction, and create a welcoming environment for shoppers.
✨Be Ready to Discuss Teamwork
Since teamwork is crucial in this role, think of examples where you've successfully collaborated with others. Mention how you contribute to a positive team dynamic and support your colleagues.
✨Prepare for Questions on Flexibility
Given the varied shifts, be ready to discuss your availability and willingness to work weekends and evenings. Show that you're adaptable and can manage your time effectively to meet the demands of the role.
