Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Become a Checkouts Customer Advisor, helping customers with their home improvement projects.
- Company: B&Q is dedicated to empowering customers to create homes they love.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and shopping discounts.
- Why this job: Join a diverse team where your contributions are valued and you can grow your skills.
- Qualifications: Friendly, eager to learn, and passionate about home improvement; teamwork and flexibility are key.
- Other info: Part-time role with shifts available Monday to Sunday, 7.00am - 10.00pm.
Checkouts Customer Advisor – Part time
Join the B&Q Guildford store as a part‑time Checkouts Customer Advisor for a 3‑month fixed‑term contract. Work 14.25 hours per week, 7:00 am – 10:00 pm, Monday to Sunday. The notional hourly rate is £13.78 per hour, including a £1.07 store‑specific location allowance.
Responsibilities
- Deliver excellent customer service at the checkout, including sales, click & collect and set‑up of displays.
- Assist customers with home‑improvement advice and an understanding of stores and product categories.
- Work with the team to maintain a neat, welcoming checkout area.
- Participate in on‑the‑till training and develop product knowledge.
Qualifications
- Friendly, outgoing and enthusiastic about home improvement.
- Strong customer‑focus and ability to work within a team.
- Flexible to work a rota that includes weekends, evenings and bank holidays.
- Commitment to learning new technology and ways of working.
Benefits
- Competitive hourly wage and a range of store benefits.
- 6.6 weeks holiday, pension scheme, ShareSave options and payroll giving.
- Employee assistance programme and shopping discounts.
- Diversity and inclusion – B&Q will support your wellbeing and career growth.
Contact
Email recruitment@b-and-q.co.uk.
#J-18808-Ljbffr
Customer Advisor - Checkouts employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Checkouts
✨Tip Number 1
Familiarise yourself with B&Q's products and services. Understanding the range of home improvement items they offer will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills during any interactions. Whether it's through networking or informal chats, emphasise your ability to connect with people and provide excellent service, as this is crucial for a Customer Advisor.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires shifts that include evenings and weekends, demonstrating your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Research B&Q's commitment to diversity and inclusion. Being knowledgeable about their values can help you align your personal beliefs with the company's mission, making you a stronger fit for their team.
We think you need these skills to ace Customer Advisor - Checkouts
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what B&Q is looking for in a Customer Advisor - Checkouts. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Make sure your CV reflects your experience and skills relevant to the role. Emphasise any customer service experience, teamwork, and flexibility in working hours, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for home improvement and customer service. Mention specific examples of how you've helped customers in the past and why you want to work at B&Q.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at B&q
✨Show Your Passion for Home Improvement
B&Q is all about helping customers improve their homes, so make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest and knowledge in this area.
✨Demonstrate Excellent Customer Service Skills
As a Customer Advisor, providing great service is key. Prepare examples of how you've successfully assisted customers in the past, whether in retail or other settings. Highlight your friendly and outgoing nature, as well as your ability to handle challenging situations.
✨Be Ready to Discuss Teamwork
B&Q values teamwork, so be prepared to talk about your experiences working in a team environment. Share specific instances where you collaborated with others to achieve a common goal, and emphasise your flexibility in adapting to different roles within a team.
✨Familiarise Yourself with B&Q's Values
Understanding B&Q's commitment to diversity, inclusion, and customer satisfaction will help you align your answers with their values. Research the company culture and be ready to discuss how you can contribute to creating a welcoming environment for all customers.