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- Tasks: Become a Checkouts Customer Advisor, helping customers with their home improvement projects.
- Company: Join B&Q, a leading retailer dedicated to improving homes and lives.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and shopping discounts.
- Why this job: Be part of a diverse team that values your contributions and supports your growth.
- Qualifications: No specific experience needed, just a friendly attitude and eagerness to learn.
- Other info: Flexible shifts available, including weekends and evenings.
3 days ago Be among the first 25 applicants
Shifts available Monday – Sunday, 6.00am – 9.00pm
UK Notional hourly rate ÂŁ 12.71 per hour (Inclusive of an ÂŁ0.27 per hour, store specific location allowance)
B&Q Harlow
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this.
Overview
Customer Advisor – Checkouts
Part Time 20 hours per week
3 Month Fixed Term Contract
Shifts available Monday – Sunday, 6.00am – 9.00pm
UK Notional hourly rate ÂŁ 12.71 per hour (Inclusive of an ÂŁ0.27 per hour, store specific location allowance)
B&Q Harlow
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this.
What\’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.
What We Need
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What\’s in it for me?
As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Part-time
Job function
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Job function
Other
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Industries
Retail
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Customer Advisor - Checkouts employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Checkouts
✨Tip Number 1
Familiarise yourself with B&Q's products and services. Understanding the range of home improvement items and how they can help customers will give you an edge during your interview, showing your enthusiasm and readiness to assist.
✨Tip Number 2
Demonstrate your customer service skills in real-life scenarios. Think of examples where you've gone above and beyond to help someone, as this will highlight your ability to connect with customers and provide excellent service.
✨Tip Number 3
Be prepared to discuss your flexibility regarding shifts. Since the role requires working weekends and evenings, showing that you're open to various schedules will make you a more attractive candidate.
✨Tip Number 4
Research B&Q's commitment to diversity and inclusion. Being able to speak about their values and how you align with them can set you apart, demonstrating that you’re not just looking for a job, but a place where you can contribute positively.
We think you need these skills to ace Customer Advisor - Checkouts
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any skills related to home improvement. Use keywords from the job description to show you understand what B&Q is looking for.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at B&Q and how your values align with theirs, especially regarding customer service and teamwork.
Showcase Your Customer Service Skills: Provide examples of past experiences where you delivered excellent customer service. Highlight situations where you went above and beyond to help customers, as this is crucial for the Checkouts Customer Advisor role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at B&q
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest in helping customers create their ideal homes.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. This role is all about making customers feel valued, so showcasing your ability to connect with people will be crucial.
✨Be Ready to Discuss Teamwork
Since teamwork is essential for this position, think of instances where you've successfully collaborated with others. Highlight your flexibility and willingness to work in a team environment, especially during busy periods.
✨Familiarise Yourself with Technology
As the role involves using new technology, be prepared to discuss your comfort level with tech tools. Mention any relevant experience you have with point-of-sale systems or other retail technologies to show you're ready to learn.