Join to apply for the Customer Advisor - Checkouts role at B&Q 3 days ago Be among the first 25 applicants Join to apply for the Customer Advisor - Checkouts role at B&Q Get AI-powered advice on this job and more exclusive features. Shifts available Saturday - Sunday, 8.00am - 8.00pm UK Notional hourly rate £ 12.71 per hour We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this. Overview Customer Advisor - Checkouts Part time - 9.5 hours per week Permanent Contract Shifts available Saturday - Sunday, 8.00am - 8.00pm UK Notional hourly rate £ 12.71 per hour We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this. What\'s the job? Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim. What We Need Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays. What\'s in it for me? As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities . You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best. So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments. Seniority level Seniority level Entry level Employment type Employment type Part-time Job function Job function Other Industries Retail Referrals increase your chances of interviewing at B&Q by 2x Sign in to set job alerts for “Customer Advisor” roles. Bath, England, United Kingdom 1 month ago Driffield, England, United Kingdom 1 week ago Swindon, England, United Kingdom 4 days ago Bath, England, United Kingdom 2 weeks ago Pewsey, England, United Kingdom 1 day ago Swindon, England, United Kingdom 4 days ago Andover, England, United Kingdom 2 weeks ago Cirencester, England, United Kingdom 3 weeks ago Wotton-Under-Edge, England, United Kingdom 3 weeks ago Bath, England, United Kingdom 3 hours ago Swindon, England, United Kingdom 3 weeks ago Bath, England, United Kingdom 2 months ago Melksham, England, United Kingdom 1 week ago Kemble, England, United Kingdom 1 day ago Swindon, England, United Kingdom 3 weeks ago Swindon, England, United Kingdom 1 day ago Client Success Consultant (12 month FTC) Bath, England, United Kingdom 1 month ago Customer Relationship Executive - Defence Chippenham, England, United Kingdom 1 day ago Andover, England, United Kingdom 5 months ago Trowbridge, England, United Kingdom 1 month ago Salisbury, England, United Kingdom 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Contact Details:
B&q Recruitment Team
recruitment@b-and-q.co.uk
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Checkouts in Devizes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at B&q. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like B&q before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to B&q:Your cover letter is your chance to shine! Tell us why you want to work at B&q specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at B&q!
How to prepare for a job interview at B&q
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
